Customer Service Representative - On site

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. The Client Relations Specialist is responsible for supporting MPEX clients by answering questions and resolving issues through phone or email communications. They conduct remote meetings to help clients achieve their Key Performance Indicators (KPIs), which vary based on the client's size, service level, and specific needs, while ensuring that all aspects of the client's health, maintenance, and retention are managed effectively. Learn and convey knowledge of all technical stacks utilized within the organization
Provide exceptional customer service and support
Scheduling web-based meetings or phone calls with clients (as needed)
Work collaboratively with other trainers and system experts to fully help client tickets
Conduct thorough testing to ensure that resolved product issues are fully addressed and functioning correctly, providing feedback and further troubleshooting as necessary to maintain product quality and client satisfaction.
Excellent organizational and time management skills, personable, well-spoken, good communication skills (verbal and written), and technical skills necessary.
General working knowledge of Microsoft Office is preferred.
Prior experience with payroll software/applications required.
Excellent verbal and written communication skills in both English and French.
Critical thinking skills and a high level of emotional intelligence are required.
Payroll management experience required
DEC in Computer Science required
Minimum of 1 to 3 years of experience in a related field.
Familiarity with providing web-based training, communications, and payroll management knowledge.
Knowledge of general database design and usage (especially relational databases), and all other Microsoft Office products.