Planning & Operations Specialist

We are a team committed to our vision of mental health support for all. We offer an inclusive innovative and high-performance work culture that helps us deliver transformational organization cares about the growth safety and well-beingof employees and offers:
Healthcare of Ontario Pension Plan (HOOPP)
Employee & Family Assistance Program
Paid Vacation Days
Learning & professional development opportunities
Operations Coordinator
HART Hub
Job Title: Operations Coordinator
Work Location: HART Hub
Employment Status: Full-Time 29-Month Contract
The Homelessness Addiction and Recovery Treatment (HART) Hub is a collaborative initiative designed to provide a seamless continuum of care through a culturally responsive and healing-centered model. Tailored to meet the needs of individuals facing homelessness and mental health challenges the Kenora HART Hub serves as a vital anchor for support within the Kenora geographical area and surrounding communities. By delivering coordinated compassionate and evidence-based services the HART Hub ensures equitable access to care. This approach integrates holistic and culturally grounded practices to promote stability healing and long-term recovery for members who are most vulnerable within our communities.

Reporting to the Chief Executive Officer the HART Hub Operations Coordinator is responsible for overseeing the HART Hub services operated by CMHA Kenora Branch. The HART Hub Operations Coordinator will work closely with the Clinical Service Hub Team at the Kenora Emergency Shelter and coordinate the co-located integrated care team that consists of both the internal HART Hub services operated by CMHA Kenora Branch as well as external partnerships that will be established through formalized Memorandums of Understanding. The HART Hub Operations Coordinator will ensure to coordinate the co-located onsite integrated care team services which will consist of low barrier access to a range of services through case management and transition support nursing peer support transportation support crisis stabilization support addiction services land-based cultural care connection and referral pathways to supportive housing support and onsite administrative addition the HART Hub Operations Coordinator will engage in system advocacy as well as education and consultation to the integrated care team both internal and external to the agency. The position will therefore oversee the service planning process of the HART Hub and evaluation reporting requirements.
Registration or eligible for registration with a regulatory College
Experience working with individuals who are homeless and marginalized who also have mental health and addiction struggles and/or demonstrated ability to work with this population
Personal qualities of empathy understanding and patience
Good interpersonal communication and relationship building skills
Ability to communicate professionally with community agencies
Knowledge of community resources
Understanding of trauma informed practice and implementation
Ability to learn and understand online scheduling
Proficient computer skills
Demonstrated understanding of personal space and ability to role model healthy boundaries
Ability to manage conflict and crisis situations
Demonstrated time management skills
Creative problem solving
Adherence to all policies and procedures of Canadian Mental Health Association Kenora Branch
Screening of HART Hub clients using approved clinical assessment tools to determine needs and triage to appropriate services (VI-SPDAT OCAN Assessment etc.)
Ensure clients who are accessing the HART Hub are triaged to the Clinical Service Hub Team where appropriate (Clinical Service Hub Team Lead Service Navigator and Peer Support)
Ensure clients are triaged to appropriate services that are co-located onsite by the integrated care team services which will consist of low barrier access to a range of services through case management and transition support nursing peer support transportation support crisis stabilization support addiction services land-based cultural care connection and referral pathways to supportive housing support
Develop an integrated Recovery Plan in partnership with the identified integrated care team and strategies to support the achievement of goals and objectives of clients of the HART Hub
Assertive engagement with clients of the HART Hub to connect them to services
Consult and collaborate with the integrated care team regarding the support and integrated recovery planning for HART Hub clients
Liaise with the integrated care team to assess client needs and the community
Encourage understanding and support for clients by developing and maintaining working linkages with law enforcement primary care human service agencies and with informal community resources
Continuous assessment of risk
Continuous assessment of risk related to the clients housing needs substance use mental health needs social service needs and employment needs
Referral to community agencies and services where appropriate
Maintenance of client files consistent with policies and procedures of Canadian Mental Health Association Kenora Branch
Outcome monitoring and evaluation as directed by the Chief Executive Officer
Drafting all necessary correspondence and reports regarding clients and Team Lead reports
Participation in administrative and office functions including ongoing maintenance of office space
Ensure safety and security of all HART Hub clients during shift including interpersonal safety and security on the HART Hub services and integrated care team while onsite
Prepare staff schedules that pertain to the HART Hub services operated by CMHA Kenora Branch and maintain scheduling program (approving time off requests etc.)
ensure all operation and program policies and procedures are being followed
Coordinate and facilitate orientation of the HART Hub staff of CMHA Kenora Branch
Coordinate education in partnership with the Kenora Emergency Shelter Operations Team and Clinical Service Hub Team Lead of the co-located integrated care team on the safety protocols of the safety protocols of the Kenora Emergency Shelter
Conduct staff supervision performance review and team meetings
Attend education/training opportunities as required
Continue to build relationships within the community through one-on-one networking group meetings and public outreach as directed by Chief Executive Officer
Actively participate in the development of sustainability of the ongoing Accreditation Standards Required Organizational Practices and Quality Improvement projects
Regulations and Policies Infection Control Guidelines WHIMIS and Safe Work Procedures including but not limited to Fire Disaster and Evacuation Plans
The Canadian Mental Health Association Kenora Branch welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.