Medical Assistant - BILINGUAL

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

As a Bilingual Global Medical Information (MI) Associate , you will be responsible for providing accurate, compliant, and timely responses to customer inquiries of a technical or clinical nature for your assigned Business Unit. Leveraging department-approved standard responses, you will ensure every interaction meets corporate and departmental SOPs while delivering an exceptional customer experience. This remote base GTA position must work Eastern Standard Times.

Respond to internal and external customer inquiries regarding BD products and the procedures in which they are used in a professional, timely and compliant manner for the BUs they support.
Demonstrate understanding of industry-leading technology solutions and leverage multi-channel communication methods to engage with healthcare professionals and patients.
Search and interpret approved content to provide accurate, compliant responses to customer inquiries.
Participate in ongoing company training to stay current on product updates and procedural changes, ensuring relevant and accurate knowledge.

Bachelor's degree science or healthcare fields.
~Laboratory experience working with Vacutainer and blood collection tubes.

Fluent in French and English (read, write, speak).
Exhibits active listening skills to accurately understand customer needs and deliver empathetic, effective responses.
Knowledgeable in Good Documentation Practices, Good Manufacturing Procedures, Corporate Complaint Process, and related procedures.
Proven ability to facilitate, present, and communicate effectively across diverse formats, including seminars, workshops, and virtual training sessions.
Proficient with MS office suite such as Word, Excel, Outlook, and Teams.

Veeva Vault Medical knowledge a plus.
Experience working with Customer Relationship Software (CRM), Quality Management Systems (QMS) preferred.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Your Career at BD”.
Our salary or hourly rate ranges reward associates fairly and competitively. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information: $60,000 - $110,000 CAD Annual.
As part of our recruitment process, we may, in certain circumstances, use technologies such as artificial intelligence or machine learning to screen, assess, or select applicants. These technologies will only be used in accordance with applicable laws and regulations .
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. To learn more about BD visit

Great Place to Work has certified our workplace culture based on your feedback in the Trust Index survey, and we've just published the news about us on their social media channels. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. Work Shift