Technical Writing Specialist

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.
Surrey Police Service (SPS) has an exciting opportunity for a Technical Support Specialist 2 to join our Information Management and Technology Division, within the Corporate Services Bureau. In this role the successful candidate will provide tier 1 & 2 clients support, such activities include completing incident & service requests, investigating performance issues, and troubleshooting communication problems on end-point devices. As a valued member of the team, the successful candidate will also participate in the development of business rules, procedures, and end-user documentation, enabling us to deliver an outstanding and repeatable customer service experience.

This is an on-site position and the anticipated schedule for this position is 35 hours/week. Installs, configures, documents, and maintains end-user hardware, software, and services.
Investigates, assesses, mitigates, and resolves routine or complex software, hardware, and communication problems on computers, printers, peripherals, and productivity technologies.
Isolates and resolves functional and performance issues.
Assists with designing customer experience focused solutions by defining standards and best practices.
Creates, updates, and oversees reports for a technical, management stakeholder, or end user audience
Consults and collaborates with appropriate technical and business resources to resolve problems.
Interacts with others within IT division, client representatives, customers, vendors, IT partners, and other SPS clients.
Acts as a resource for project work.
Ability to communicate effectively both orally and in writing.
Ability to plan and organize work to meet deadlines and achieve project objectives.
Ability to apply a work around, improvise, or conduct a root cause analysis.
Ability to advise clients in a professional manner and explains technical info in an understandable way.
Experience using Microsoft System Center Configuration Manager (SCCM) to perform tasks such as imaging computers, deploying applications, and hardware/software inventory reporting.

Diploma in IT or related field.
All applicants must obtain and maintain the required police security clearance throughout their employment with SPS.

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.

Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on Feb 13th, 2026; We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

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