Service Writer (Customer Service)

Brandt is currently seeking a Service Writer for our Brampton Positioning Technology location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities
Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Maintains Service Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Maintains accessories and supplies and prepares replacement orders
May prepare Service Technician efficiency reports
May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
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Required Skills
Knowledge of office procedures
General understanding of mechanical/technical terms is preferred
Basic knowledge of accounting practices

Required Experience
Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
High School Diploma or equivalent experience