Project Services/Customer Service Manager

Project Manager
Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

To report directly to the Project Development & Customer Service Manager on an ongoing basis and communicate all relevant matters pertaining to the on time delivery of all projects in a safe and timely manner.
Develop overall Project Schedule to ensure all departments complete action items by scheduled dates.
Work collaboratively and coordinating with Engineering Manager, Production Manager and Service Manager
Maintain equipment and inventory levels to manage and maintain current and future projects
Conduct meetings to ensure the projects are built in accordance with the plans, quality standards, specifications, schedule and cost expectations; delivers projects within the approved capital and budget timelines
Liaise and collaborate with the Project Development Manager and Department staff in an advisory capacity on matters pertaining to project activities within the company, specifically:

Production scheduling
Capacity Planning
Project Budget Management
Manufacturing/Production of projects
Raw materials for projects
Work-in-Process for projects
Finished Projects
Quality Control of projects
Inventory Control of project materials/equipment
Good Manufacturing Practices
Continuous Improvement

Lead meetings for assigned projects such as pre-submittal meetings and pre-construction meetings
Provide management oversight for all phases of the manufacturing project, including production, design, fabrication, installation and make sure work is proceeding on schedule and within budget
Work with Sales and Production to identify client needs, developing actions plans and identifying deliverables
Analyzes and reports on the daily, monthly and annually department’s key performance indicators
Handle Customer enquiries and complaints with Sales and Service Manager
Responsible to ensure all assigned projects are managed to meet or exceed customers requirements
Must liaise with US counterparts as required and to leverage the global knowledge and direction in regards to the operations of the Automation Division
Fully abide and actively support Lincoln Electric’s Environmental Health & Safety policies, practices and procedures with respect to protecting the environment, the conservation of nature resources and the Health & Safety of All Employees.
Participate cooperatively in the Global Performance Management Program
Continually contribute to the profitability of the company and ongoing business operations by initiating, recommending and implementing continuous improvement strategies and initiatives
Adhere to any Compliance policies and requirements
Conduct any general duties, specific projects and responsibilities as assigned or required by the General Manager or Senior management staff in a timely and professional manner
Project Management Professional (PMP) Certification is required
ENG) Designation is an asset
Minimum Experience & Training Requirement

• Welding, Automation & Positioning Equipment Experience and/or knowledge would be an asset.
• 3 or more years of previous Project Management experience in a manufacturing environment with proven leadership abilities.
• A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
• Must have a track record of successfully leading program launches, building, and developing strong teams and having expertise in manufacturing process.
• Sound analytical thinking, planning, prioritization, and execution skills.
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Must have strong knowledge of the relevant Occupational Health & Safety Act & Regulations, including the safety risks associated with automated equipment.
• Must be able to travel throughout Canada, the USA and internationally as required by the Company.

We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

Project Manager, Welding, Fabrication, Technology, Manufacturing