ECommerce - Head of Sales Management
Mine & Yours
Since 2013, Mine & Yours has been leading Canada’s luxury resale movement. We’re a recognized destination for buying and selling authentic pre-owned luxury goods, serving a loyal in-store and online community of fashion lovers worldwide. Our vision is to create a fashion community that values luxury, quality, and sustainability. By extending the life of luxury pieces, we help reduce fashion waste while making high-end fashion more accessible. What sets us apart is our highly curated collections and inspiring, welcoming boutiques where every visit brings the excitement of discovering something new.
We are looking for a Sales Supervisor to join our retail team. This role is ideal for an experienced luxury sales professional who thrives in a fast-paced, client-focused environment and is ready to take on a stronger leadership role on the sales floor.
As a Sales Supervisor, you will lead by example, drive sales performance, support the development of the team, and help ensure the smooth day-to-day operation of the store. You will work closely with the store’s management team and act as a key leader during shifts, helping to motivate the team, elevate the client experience, and maintain operational excellence.
This is an excellent opportunity for someone who is passionate about luxury fashion, relationship building, coaching others, and growing into a future retail management role. Drive Sales & Deliver an Elevated Client Experience
Lead the sales floor with energy, professionalism, and a client-first mindset.
Support the achievement of the store’s sales plan by driving team performance, maximizing client opportunities, and contributing to overall store revenue goals.
Consistently achieve and exceed individual sales goals while supporting overall store performance.
Encourage clienteling and loyalty-building activities that strengthen long-term customer relationships.
Supervise the sales floor and provide direction to team members during shifts.
Support daily leadership needs in partnership with the store’s management team
Coach and motivate associates to achieve sales, service, and productivity goals.
Provide real-time feedback, recognition, and performance support.
Help identify training and development opportunities for the team.
Drive Store Operations
Maintain visual merchandising standards and overall store presentation.
Assist with online order support, product pulls, and customer inquiries in partnership with the Ecommerce team.
Help ensure operational processes and policies are consistently followed.
Support store events and community engagement initiatives that build brand awareness and strengthen local relationships.
Work closely with Buying, Ecommerce, and Retail teams to ensure a seamless client experience.
1+ year of leadership, keyholder, or supervisory experience in a retail environment.
- 2+ years of experience in luxury retail, fashion, or a client-facing sales role preferred.
- Strong interpersonal and relationship-building skills with clients and colleagues.
- Tech-savvy and able to learn new systems quickly, including POS, and retail technology platforms.
- Availability to work a flexible retail schedule, including evenings, weekends, and holidays.
Availability during peak business periods, including Black Friday, Boxing Day, and the holiday season through mid-January.
A willingness to support additional projects, responsibilities, and initiatives as needed by the store’s management team.
Work with an exceptional collection of designer brands.
Develop your retail leadership skills in a supportive environment.
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