Remote Sale Support Specialist

As a Sales Support Specialist, your role is to provide first line internal sales support to DLL’s extensive vendor, dealer, broker, and direct channels. Support the sales process from application to settlement preparation in line with supporting procedures and vendor/partner agreements. Assist the front-line sales team in meeting and achieving new business volume targets by optimizing performance with existing vendor partners and dealers. The role is an important extension of the front-line sales team and reports to the Sales Support Team Leader.

Support the sales process from application to settlement preparation to meet and achieve new business targets.

The prime source of information and support of sales queries such as quotes, credit applications, credit approvals, letters of offer, documentation, and settlement preparation.

Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.

Proactive pipeline management and follow-up.

Support the generation of customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Credit, Risk, Compliance, Legal, Operations, and Asset Management teams as applicable.

Manage requests from customers for contract information including trade-ups, buyouts, and contract status.

Assist in resolving billings concerns, changes, invoices and collection issues.

Support customer queries via Genesys phone queue.

Serve as 1st line of AML process by correctly structuring customer setup and related parties and UBOs, handling alerts and liaising with AML team and compliance, adhering to all CAMS requirements.

Proactively liaise with customers, vendors, and Account Managers regarding pending deals, communicating closely with DLL Credit, Legal, Risk, Compliance and Asset Management teams, when required.

Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain constant communication with Sales Support Team Leader to enable effective management of workflow and ensure compliance with service level agreements.

Strict compliance to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.

Champion constant process improvement and automation across the business, improving efficiencies, accuracy, and customer service.

Responsible for contacting and maintaining the day-to-day activities of the sales reps directly on all transactions and initiatives

Assist the commercial team to create, manage and achieve their commercial goals and sales quotas

Assist with implementation of new sales programs, promotions and marketing initiatives

Customer and Partner experience / satisfaction (NPS)

Digital adoption for application submission, auto decisioning, credit approval communication, document generation and e-signature, where applicable.

Two working days per year volunteering for a local charity

Bonus plan

Remote working from home opportunities

Flexible hours

Career development opportunities: online learning, member development programs, Tuition reimbursement program.

Outstanding Medical, Dental, Vision and Paramedical benefit programs

Employer paid defined contribution pension plan

Industry leading Vacation package

We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect.”

Ability to deliver exceptional customer service.

• Be highly motivated to exceed internal and external customer expectations.
• 3 years’ experience in sales support within a leasing/finance organization
• Good level of understanding of documentation, equipment finance products, credit risks and compliance policies.
• Ability to review and analyse information, ensuring accuracy of documentation and compliance with internal and regulatory procedures.
• Good level of understanding of credit risk
• Ability to prioritize tasks and work autonomously with minimal supervision.
• Able to work under time constraints and be prepared to be flexible to meet the changing needs of the business on a daily basis.
• Proficient in Microsoft Office Tools (Teams, Outlook, Sharepoint, Word, Excel, etc)
• Bilingualism (French/English) is an asset

Finance – Provide learning opportunities to help members achieve personal financial health

We are team members, family members, and community members. Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility.

Please apply online via our career website:

DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Join our community of over 6.000 members from 75 nationalities! At DLL, our unique culture — shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviors that define us — is at the heart of everything we do.

At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive.

You’ll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility.

Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys.