Customer Service & Delivery Specialist

At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

Our Technology Risk Services team is growing and we are looking for Senior Consultants to join our team in Toronto. The Technology Risk Services practice provides a variety of services to our clients. The successful candidate will focus primarily on performing IT risk reviews or providing IT internal audit support across the IT risk domain. Assessment topics include data governance, system asset management tooling and IT projects and broader information security topics. Senior Consultants will also be involved in training and guiding our new campus hires.

Conducting assessments of IT risks and controls in support of internal and external audit and assurance engagements, related to for instance:

Data governance models, structures and procedures.

IT projects and system implementations.

System asset management tooling.

Supporting assessments for broader information security topics as well as IT General Controls (ITGCs).

Monitoring relevant technology risk standards and practices.

Developing risk and control matrices and reviewing procedures.

The review and provision of advice and assistance on business process controls.

Engagement risk management: quality assurance through file review, engagement planning, development and monitoring, engagement profitability - Simultaneously deliver multiple client engagements of varying size, scope and complexity.

Business development: taking a proactive active role in the business community to increase awareness of the firm's services and level of commitment to the local market, developing and maturing relationships with internal staff and clients, developing proposals, identifying and pursuing opportunities to increase the practice's penetration in the public and private sector.

Service Delivery: conducting research, performing technical testing, writing reports, conducting interviews and communicating regularly with clients and resources.

Guiding field engagement teams as well as coaching and mentoring junior staff members.

Bachelor's or Master's degree in Computer Science or equivalent.

2 to 5 years of relevant experience in assessing information technology or business process risk ideally within a large consulting practice.

Strong understanding and experience with IT General Controls and controls based audits (e.g., Experience with implementing and or evaluating data governance structures, system asset tooling, IT projects like system implementations, and IT governance.

Experience in the testing of controls in different IT environments.

Ability to work with little supervision and within a team environment.

Strong understanding of business and audit risks.

Has a high degree of personal confidence, enthusiasm and drive. Willingness and ability to travel both within Canada and internationally.

Providing you with the support you need to be at your best

#Integrity , we do what is right | Excellence , we never stop learning and improving | Courage , we think and act boldly | Together , we respect each other and draw strength from our differences | For Better , we do what matters

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. If you require support, please contact KPMG's Employee Relations Service team by calling View phone number on onjobcentre.ca.

Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG's Trusted AI framework.

We believe technology should empower human judgment, not replace it. It's one of the many ways we're delivering on our vision of being a technology-first, people-driven firm.