TECHNICAL WRITER/ILLUSTRATOR
$100k - $120k per yearFull-time
Finning
Permanent
Join Finning and play a key role in supporting customers and internal teams by providing expert technical guidance and managing product health issues. A dynamic role focused on troubleshooting failure analysis and product improvement.
Opportunities to collaborate with Caterpillar service teams and marketing managers to enhance product performance and customer satisfaction.
A chance to influence technical solutions and drive continuous improvement initiatives.
As a Technical Communicator you will provide counsel on technical product and marketing issues identify and resolve product health concerns and support strategic programs. If you have strong mechanical aptitude and a passion for problem-solving this is a job for you!
We also offer an annual bonus.
Provide technical support to technicians in the field and service shops to troubleshoot and repair equipment efficiently.
Partner with Caterpillar to determine and resolve product problems minimizing commercial impact.
Manage field-follow units and test iron data collection for Caterpillar.
Collaborate with technical support teams to implement Product Improvement Programs (PIPs) effectively.
Respond to technical inquiries from technicians and internal stakeholders.
Review and analyze product health data to identify trends and issues.
Provide timely feedback and recommendations to improve product reliability and performance.
Journeyperson Heavy Equipment Technician certification or equivalent experience.
- field service experience is an asset.
- Experience or formal training with electrical equipment (Electrician) is an asset.
- Strong knowledge of Caterpillar electrical mechanical hydraulic and engine systems.
- Superior mechanical aptitude with exceptional troubleshooting skills.
- Proficiency in MS Office Suite.
- Ability to work with minimal supervision and adapt communication to diverse audiences.
Permanent full-time role.
Monday Friday 5x2 schedule.
If youre ready to provide expert technical support and drive product health improvements apply today!
As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.
Vacancy posted 12 days ago
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