Engagement Manager - Management Consulting

Are you energized by fast-paced environments where your technical expertise directly impacts user experience and operational efficiency At CGI were looking for passionate professionals to join our team and help drive excellence in IT service delivery across a dynamic and evolving landscape.
If youre someone who thrives on delivering exceptional customer service excels in communication and brings structure to complexity this opportunity could be a great fit for you. Youll play a key role in supporting end users minimizing downtime and maximizing productivitywhile contributing to exciting technology implementation projects and daily operational excellence. As Client Engagement Manager youll oversee daily operations and coordinate IT service delivery projects. Youll ensure consistent high-quality support across teams and lead initiatives that align with business goals and drive continuous improvement.

• Manage daily IT service operations: incident request and problem management
• Coordinate service delivery across desktop support infrastructure and application teams
• Monitor performance metrics and ensure alignment with SLAs and KPIs
• Lead service improvement efforts and conduct root cause analysis for recurring issues
• Collaborate with internal teams and external vendors to resolve technical challenges
• Support onboarding/offboarding processes including IT asset and access provisioning
• Maintain and update IT asset and configuration databases (CMDB)
• Assist in planning and executing IT projects (deployments upgrades migrations)
• Ensure compliance with IT policies procedures and security standards Required qualifications to be successful in this role:
• 35 years of deskside support experience with Windows 10 macOS iOS and Android
• Proven troubleshooting skills with OEM hardware mobile devices and peripherals (Lenovo Dell Microsoft Apple Samsung etc.)
• Experience in remote and in-person workstation software support
• Hands-on assistance in network storage and meeting room technologies (routers switches AV equipment etc.)
• Ability to obtain required security clearance and pass background checks

Outstanding customer serviceboth in person and remotely

• Excellent organizational and time management abilities
• Proficient in ticket management and issue tracking
• Desired Assets
• Experience and/or certification in network storage and meeting room support
• Familiarity with ServiceNow or similar ticketing systems

Customer Service & Support
English
Windows
French
Network
We benefit from our collective success and actively shape our companys strategy and direction.
Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. Come join our teamone of the largest IT and business consulting services firms in the world.