Bilingual Bank Customer Service Representative

Ownr, an RBCx Ventures company, is hiring a Customer Success Associate. In this role, you will help thousands of entrepreneurs as they build and grow their businesses using the legal tools, perks, and other valuable resources provided by Ownr. By providing a fantastic customer experience and using your ability to make complex concepts simple and understandable, you will promote retention, increase customer satisfaction, and safeguard the reputation of Ownr in the marketplace.

Guided by your passion for entrepreneurship, you will take the lead in gathering user feedback and ensuring that the voice of the customer is heard throughout the organization. You will collaborate with the product, design, marketing, and leadership teams to place the customer at the heart of Ownr's future.

Provide a strong customer experience by identifying customer needs, providing relevant product information, and troubleshooting any issues, while maintaining a positive, customer-centric attitude

Escalate issues to relevant teams for investigation, and follow up both internally and with the customer to ensure the resolution

Promote the value of the Ownr product, ensure customers obtain maximum utility from their subscription, and seek opportunities for upsells

Build and maintain product expertise, as well as in-depth knowledge of internal and external business processes that affect the customer journey

Develop and share best practices within the CS Team to continually improve the quality, effectiveness, and efficiency of our processes and initiatives

Be the voice of the customer internally, and partner closely with cross-functional team members to translate business needs and product requirements into new solutions for customers

English/French bilingualism

Customer service experience in a startup environment and/or fast-paced growing organization

Willingness to learn about legal concepts and other issues affecting business owners in Canada

Excellent written communication skills and the ability to respond quickly to customer concerns

Interest in technology and building innovative online solutions

Experience using Intercom, or similar customer-engagement software

A strong organizational culture, where we thrive on the challenge to be our best, and we work together to help our clients thrive and communities prosper. A comprehensive Total Rewards Program including bonuses and flexible benefits.

Leaders who support your professional development through coaching and managing opportunities.

RBC is committed to supporting flexible work arrangements when and where available. LI-POST

#Communication écrite, Communications orales, Gestion des problèmes, Gestion du service à la clientèle, Group Problem Solving, Interactions clients, Service à la clientèle, Travail d'équipe Détails supplémentaires de l'emploi

temps plein Secteur d'activité :

2024-06-19 Inclusion et équité en matière d'emploi

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