Customer Account Specialist I, Customer Assistance (Full-Time)
Long & McQuade
Department
All Departments
Hours
Full-time permanent
Availability Required
Weekdays, Weeknights & Weekends
Location
36 King Street N
Waterloo, ON
Job Description
Collection of accounts receivable, outstanding rentals, and bad debts
Credit approvals for term and balance forward accounts
Credit approvals for consumer and commercial account rentals
Assist customers inquiring about their accounts and rents
Locate new contact information for credit customers
Perform sundry account maintenance
Registration of accounts through Personal Property Registry
Work with Equifax reports and their reporting criteria
Work with Small Claims Courts system
Provide regular status reports to the Store Manager
Provide monthly status reports to the Account Services Regional Manager
Job Requirements
Must be a musician who plays at least one instrument
Must be able to work weekdays, weeknights and weekends
Excellent interpersonal, communication and negotiation skills
Ability to provide a high level of customer service, both in-store and over the phone
Thorough organizational skills
Ability to take initiative and work independently
Ability to lift and carry large boxes
Ability to take ownership of tasks and follow them through to resolution
Basic knowledge of Microsoft Office (Excel, Word, Outlook)
Experience with consumer credit and collections an asset
Vacancy posted 25 days ago
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