Customer Sales and Service Coordinator

Pump Tech is Canada’s #1 authorized stocking distributor for Grundfos and ARO pump products with over 30 years of experience. Our factory-trained service technicians handle service and repair requirements efficiently.

This is a full-time role for an Western Canada Sales Manager at Pump Tech. The role involves tasks such as technical sales, account management, technical support, sales, and customer service, cold calls and new customer hunting.

• Sell Pump Tech products and Services and provide leadership to obtain maximum sales revenues in assigned territory and attainment of business objectives.
• In collaboration with leadership, create and execute sales strategy/plan for their territory, including prospecting, qualifying, and cultivating new sales leads and enhancing existing account sales.
• As required, effectively partner with key peers in the organization to assist in closing complex and/or technical sales that require additional expertise.
• In collaboration with leadership, the Western Canada Sales Manager participates in the hiring process of new staff.
• Responsible for firing, performance appraisals, and pay reviews of their staff.
• Through various effective customer centric approaches, connect, build trust, and establish meaningful relationships with current and potential customers in a predefined territory through face-to-face meetings, phone and Internet interactions (e.g., chat, email, video conferencing, etc.).
• Convert qualified leads into clients by effectively engaging them through the Marketing & Sales Funnel via tailored discovery discussions, requirements gathering, and meaningful solutions introduction.
• Optimize customers satisfaction and retention by supporting customers through each stage as part of company customer experience program and create sales reports.
• Collaborate internally with peers (other sales representatives, development team, engineering team, etc.) on quality and/or engineering specifications related to customer inquiries to ensure alignment with customer requirements.
• Identify opportunities to cross sell, upsell, and renew contracts with customers.
• Respond to customers’ requests (clarification on quotation, and purchase order requirements).
• Assist, as needed, with technical advice for products and/or services, day-to-day operations, sales initiatives such as products’ presentations, Trade Show participation, product training, clients’ visits…
• Maintain accurate and up-to-date records on company CRM system of all important customer correspondence, quotations, commitments, contracts, etc.

Qualifications • Technical Sales, Account Management, and Technical Support skills • Sales and Customer Service skills • Strong communication and interpersonal skills • Ability to understand technical product specifications • Proven track record in sales and account management • Experience in the pump industry is a plus • Bachelor’s degree in Business, Engineering, or related field

Minimum 10 years’ experience selling pumping products as a sales manager or as a sales field specialist or, equivalent client-facing experience, and with demonstrated success.

• Successful in presenting and selling mechanical solutions to executives, management, field and engineering personnel from organizations in the industrial field.
• Minimum 6-7 years building a sustainable and impactful Sales Pipeline by developing relationships with major Canadian based Distributors, identifying opportunities for service improvement, selling and/or upselling, and successfully achieving sales targets and client loyalty and retention.
• Good technical level understanding of a few relevant products from at least three of the following brands (or competitive brands): ARO, PACO, GRUNDFOS, PEERLESS, SACEMI, JOHN CRANES, G&L GOULDS, BARNES.
• Successful experience in customers’ accounts ongoing maintenance and service (An asset).

Bachelor's Degree in Sales, and/or Business Development, and/or mechanical engineering, and/or or Electrical Engineering, and/or Fire Protection and Safety, and/or Manufacturing, and/or equivalent education/training/experience.

Broad knowledge of the Pump, instrumentation, systems Controls and/or Metering fields.

• Proven mastery of Sales techniques, so that they can naturally identify improvement opportunities for the team, train/coach peers when it is required, and know when it is time to close a deal.
• Demonstrated ability to perform highly without supervision, and to be self-motivated.
• Maintains a large, influential network of contacts with highly visible industry presence.
• Strong technical expertise, and the proven ability to remain current with respect to industry trends, provincial and federal legislative policies and changes.
• Proven organizational skills and the ability to effectively manage a budget.
• Strong commitment to be at service and bring value to others.
• Ability to demonstrate confidence and establish trust with our customers.
• Be well versed in Microsoft programs (Word, Excel, PPT, Teams, Outlook).
• French language would be an asset.

Field and Warehouse environments

• Using a computer keyboard and mouse for some time
• Travel within Western Canada is required for client facing meetings: Continuing education and training
• Pump Tech is a company of Process and Steam Specialties (PSS Group). Pump Tech is Canada’s # 1 authorized stocking distributor for Grundfos and ARO pump products.

The company is committed to handling most, if not all of customers’ pumping service and repair requirements. In that sense, we look for highly engaged and customer-focused team players and leaders to join our team. At Pump Tech, we know that being a reputable industry leader is possible through a team of experienced, supported, knowledgeable, and empowered people to be the very best they can be – so that they can make an impact that matters for customers, peers, the community, and for their own careers. By applying for a position with Pump Tech, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Pump Tech employment policies. SIN validation, education verification, employment verification, criminal check and/or drug test.