Part-time IT Support Engineer

Company Description Curinos empowers financial institutions to make better, faster and more profitable decisions through industry-leading proprietary data, technologies and insights. With decades-long expertise in the financial services industry and a relentless focus on the future, Curinos technology and analytics ecosystem allows clients to anticipate customer needs and optimize their go-to market decisions in an increasingly competitive market.

This position isbased in Toronto metropolitan areas and requires 4 days a week in office.

We are seeking candidates for a IT Support Engineer role to provide high quality PC support services to end-users via remote, telephone or desk-side. Support end-users and troubleshoot a range of issues, including Windows 10, email, network access, Microsoft Office 365 Suite, security software, and laptop/mobile hardware

Manage user laptop, accounts, email, and mobile device setup

Hardware, software, and peripheral installation

Troubleshoot basic network connectivity issues

Assist the infrastructure team with ad-hoc duties, including the smooth operation of the office infrastructure including LAN, Wi-Fi, and video conferencing equipment

Position will require 4 working days at Curinos Toronto office

Salary Range: 110,000 - 115,000 CAD

Information Technology or related major with 3-5 years of experience in a Windows OS support position

Strong Windows 10/11and laptop hardware installation and troubleshooting skills

Experience with Windows Server 2016/2019, including Microsoft 365 Exchange administration

Working knowledge of Microsoft Office 365 Suite (Outlook is essential)

Experience configuring mobile devices, including Android and iPhone

Experience working with ServiceNow or ServiceDesk (Jira) ticketing system

Basic understanding of TCP/IP for network connectivity troubleshooting

Flexible working options, including home working, flexible hours and part time options, depending on the role requirements – please ask!

Unlimited PTO policy, floating holidays, volunteering days and a day off for your birthday

Learning and development tools to assist with your career development

Regular social events and networking opportunities

Employee Assistance Program which provides expert third-party advice on well-being, relationships, legal and financial matters, as well as access to counselling services

If you're excited about working for us and have relevant skills or experience, please go ahead and apply. If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at ***email_hidden*** and we’ll do everything we can to help.

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.