SRE / DevOps Engineer senior F/H

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
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As part of the Product Engineering organization, the Senior DevOps Engineer will play a key role in building, operating, and enhancing Cloud Platform CI/CD pipeline capabilities that support highly available and scalable services. This role focuses on implementation, automation, and operational excellence, working closely with platform, SRE, and product engineering teams.
We are looking for a hands-on senior engineer who thrives in Continuous Integration systems , enjoys solving complex operational problems, and contributes to building reliable cloud platforms. Designing, implementing, and maintaining the build and release pipelines for software applications.
Design, build, and maintain the CI/CD platform, including infrastructure, tooling, and automation for build, test, and deployment processes to improve efficiency and reliability.
Work closely with engineering and delivery teams to deploy high-quality software in a fast-paced environment.
Monitor the health and performance of the CI/CD build pipeline, implementing preventive and corrective measures to improve key reliability metrics such as availability, MTTD, and MTTR.
7+ years of experience in DevOps, cloud platform engineering, or production operations, with deep hands-on expertise in build and automation tools (e.g., 3+ years of experience with version control systems (e.g., Experience with CI/CD pipelines, including designing, implementing, and managing build pipelines, and Git-based workflows (e.g., Strong hands-on experience with infrastructure as code and automation, using Terraform, Ansible, and scripting languages (Python, Bash, or similar).

• Strong troubleshooting skills across infrastructure, and cloud services, with specific expertise in diagnosing build pipeline failures, identifying, tracking and resolving dependency conflicts.
• Candidates must demonstrate solid experience with Linux environments, including system administration, scripting, and performance troubleshooting
• BS in Computer Science or equivalent practical experience.

Exposure to a variety of modern CI platforms (GitHub Actions, Azure DevOps) and dedicated Continuous Delivery tools (Spinnaker, Harness).
Hands-on experience in a multi-cloud environment, demonstrating flexibility across different public cloud providers.
Additionally, the total compensation package for this position may include a performance bonus, commission, stock, and/or other applicable incentive compensation plans.
Health, dental, and vision coverage for employees and eligible dependents, effective on the first day of employment.
Company-paid life, accidental death & dismemberment (AD&D), and long-term disability coverage, with options to purchase additional protection.
Mental health and wellbeing programs, including access to counseling, coaching, digital tools, and personalized support for employees and dependents.
Registered Retirement Savings Plan (RRSP) with employer matching to support long-term financial wellbeing.
Paid Time Off and statutory provincial leave programs, including vacation, company-paid holidays, volunteer time, and bereavement leave.
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