Manager, Community Services (permanent Full Time)

Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset?

Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or to restore activities of daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists, and other health care professionals, by providing essential care on a referral basis in homes, workplaces and communities across the country.

We offer competitive salaries and benefits, flexible schedules, and opportunities for professional development and growth.
Position Title : Manager, Disability Benefits Navigation Services (GAIN Program)
Location : Any VLRC office in Canada
Term : Full-time, Permanent
The Manager, Disability Benefits Navigation Services (GAIN Program) will be responsible for the overall delivery of the program, including stakeholder engagement, training, federal reporting, program evaluation, and staff supervision. The Manager brings deep subject matter expertise in disability benefits navigation, proven experience leading complex, multi-jurisdictional projects, and a commitment to equity, accessibility, and client-centered service.

Program Leadership & Strategic Implementation:

• Design and lead the national rollout of the Disability Benefits Navigation Services initiative.
• Work with centralized teams (Operations, QPS, P&C) to develop implementation plans, performance metrics, and evaluation tools.
• Provide strategic leadership to ensure alignment with VLRC Strategic goals, program objectives and federal guidelines.

Stakeholder Engagement & Relationship Management:

• Build and maintain relationships with federal and provincial partners, disability organizations, and community stakeholders.
• Aid in the formation of a Community of Practice by coordinating with other organizations funded under this stream and VLRC specific partners.
• Define collaborative frameworks, including regular meetings, shared objectives, and communication channels, to ensure effective knowledge-sharing and alignment of services across funded organizations
• Promote inter-organizational collaboration, ensure knowledge transfer, and establish consistency in delivering benefits navigation services across different regions and demographics.

Team Management:
• Supervises and provides feedback to the GAIN-CCNs with respect to quality assurance and adherence to the program’s standards of practice
• Federal Reporting & Compliance:
• Ensure program compliance with federal requirements, including financial oversight and outcome measurement.
Serve as the in-house expert on disability tax credit navigation, including up-to-date knowledge of relevant policies, application processes, and barriers to access.
• Provide guidance and support to team members and develop content for internal and external training initiatives.
Evaluate program outcomes and recommend enhancements based on data and client feedback.
• Identify opportunities for scaling and sustainability in collaboration with senior leadership.

Minimum 7 years of experience in project or program management, preferably in a health, social services, or disability-focused environment.

• Subject matter expertise in disability tax credits and benefits navigation (e.g., DTC, CDB, CPP-D, provincial income supports).
• Exceptional leadership, team-building, and stakeholder engagement skills.
• Experience working with or within equity-deserving communities, including people with disabilities.
• Bilingualism (English/French) considered a strong asset

We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or deafblind, and those who identify as women and/or 2SLGBTQ+.Direct lived experience would be a definite asset.
VLRC is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process. Closing Date for Applications: May 6, 2025