Short Term Operations Supervisor

Posting Date: June 29 th , 2026

Shift : Monday to Friday 9:00AM – 5:30PM

Do you have exceptional customer service skills and a passion for leading people? Are you a strategic thinker who can manage complex operations, build strong client relationships, and inspire high-performing teams? If so, Paladin Security is looking for an experienced Operations Manager to join our leadership team.

At Paladin Security, we believe our people are our greatest asset. We promote from within, respect diversity, provide exceptional service, and create an environment where our employees can thrive and grow.

Reporting to the Director of Operations, the Operations Manager will be responsible for the overall operational delivery, client service excellence, and portfolio performance throughout the Hamilton, Niagara, and Kitchener regions. This leadership role is critical in ensuring contracted services are delivered to the highest standards while maintaining strong relationships with clients, employees, and community stakeholders.

The successful candidate will be based within the territory and will travel regularly throughout Hamilton, Niagara, and Kitchener to support operations, engage with clients, and provide leadership to management and frontline teams.

Foster and maintain strong partnerships with clients, stakeholders, and community organizations.

Lead regular contract review and operational meetings with clients.

Identify opportunities for continuous improvement and enhanced service delivery.

Develop and implement short- and long-term operational strategies across the Hamilton, Niagara, and Kitchener portfolios.

Maintain a strong field presence through regular site visits, audits, and operational reviews.

Provide leadership, direction, coaching, and mentorship to Site Supervisors, Client Service Managers, and other operational leaders.

Monitor and evaluate performance across all assigned portfolios.

Manage portfolio performance to achieve revenue, margin, and budget objectives.

Support scheduling and overtime mitigation strategies to improve operational efficiency.

Ensure all services align with Paladin Security’s Code of Ethics, policies, and client requirements.

Assist in developing, implementing, and reviewing operational policies, procedures, and best practices.

Support emergency response planning, testing, and continuous improvement initiatives.

Minimum 3 years of security industry experience in a supervisory, management, or operational leadership capacity.

Proven success managing multiple sites, clients, and large employee groups.

Postsecondary education in Security Management, Criminology, Business Administration, or a related field is considered an asset.

We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Educational Assistance