Head of Programme Management
$75k - $90k per yearFull-time
Syntronic
Syntronic Production Services Canada is an Electronic Manufacturing Services provider located in Ottawas west end. Committed to our customers success we understand that our people are our greatest asset and we are always on the lookout for great talent.
We are looking for a Program Manager to bridge clients and internal teams own the full lifecycle of customer-focused projects to ensure satisfaction retention and growth by managing plans timelines communication and cross-functional execution acting as the customers advocate to drive product adoption and resolve issues. Key duties involve program planning risk mitigation progress monitoring analyzing customer data and collaborating with Sales Product and Support to deliver value and meet business goals.
Responsibilities Client Relationship Management:
Serve as the main point of contact for customers understand needs and provide timely updates.
Build long-term trust-based relationships with customers through proactive communication and high-quality delivery. Lead planning coordinate resources track milestones and ensure timely delivery of customer projects from start to finish. Partner with Sales Product Engineering and Support to align on customer goals and optimize the customer journey. Data & Reporting:
Analyze customer usage performance data and feedback to identify trends risks and opportunities presenting insights to stakeholders. Process Improvement:
Drive operational improvements manage change initiatives and gather feedback for continuous enhancement of programs and customer experience. Risk & Issue Management:
Proactively identify and resolve project challenges ensuring smooth implementation and customer satisfaction.
Experience in program/project management customer success.
- Proficiency with project management tools E.g MS Project
- Ability to manage complex large-scale cross-functional initiatives.
- Experience in contract manufacturing EMS NPI environments or prototype-to-production transitions.
Understanding of PCB fabrication assembly processes (SMT/THT) BOM management and electronics development workflows.
$We offer competitive salaries a dynamic working environment the potential for professional growth and career development as well as a comprehensive benefits package.
Vacancy posted 3 days ago
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