Program Coordinator (Full Time)

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. The Manager, Benefit Programs is responsible for the strategy, governance, delivery, and continuous improvement of the Rogers Benefits Programs. This role provides subject-matter expertise, oversees vendor performance, ensures plan compliance, and partners with leaders across the business to deliver a best‑in‑class employee experience.

This position combines program management, analytics, stakeholder engagement, and operational excellence to support both benefits operations and long-term program strategy.

Program Management & Strategy

• Lead the design, evaluation, and ongoing management of employer-sponsored benefit plans, including health, dental, disability, insurance, and spending accounts.
• Recommend plan changes based on trends, benchmarking, utilization, employee needs, and cost management.
• Partner with Total Rewards leadership in long-term benefits strategy, workforce well-being initiatives, and plan modernization.

Vendor & Partner Management

• Manage relationships with carriers, TPAs, consultants, and benefit administration vendors to ensure strong performance and service delivery.
• Oversee SLAs, quarterly/annual business reviews, escalations, and continuous improvement.
• Support RFPs and contract renewals, including negotiation of fees, terms, and service commitments.

Ensure benefit programs comply with all relevant legislation and corporate policies
• Support internal and external audits, plan renewals, and regulatory submissions.

Analyze claims experience, plan performance, cost trends, and vendor reporting to identify risks and opportunities.

• Operational Excellence & Process Improvement
• Collaborate with HR Operations, Payroll, and Technology teams to streamline workflows and optimize system integrations.
• Oversee the resolution of complex employee escalations and policy interpretation.

Act as a trusted advisor to HR Business Partners, leaders, and employees on benefit policy, escalations, and program interpretation.

• Develop and deliver clear, accessible employee communications, education campaigns, and training materials.
• Support annual enrollment, wellness events, and change management initiatives.

Project Leadership

• Lead cross-functional projects such as vendor transitions, new plan implementations, system upgrades, and well-being initiatives.
• Manage timelines, risk tracking, stakeholder updates, and successful delivery of project outcomes.

Degree in Human Resources, Business Administration, Finance, or a related field is an asset.

• 5–8+ years of progressive experience in employee benefits, total rewards, insurance, or related fields.
• Strong knowledge of Canadian group insurance regulations, benefit plan design, and vendor management.
• Advanced analytical skills with proficiency in Excel, reporting tools, and data interpretation.
• Experienced in leading projects, driving process improvement, and managing external partners.
• Relationship-building and vendor management
• Data-driven decision-making
• Project and change management
• Collaboration across HR, Finance, and other key business units
• We believe in investing in our people and helping them reach their potential as valuable members of our team. Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions

• Our commitment to the environment and diversity:

• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. To protect our people, brand and assets, a pre-employment background check will be conducted. Schedule: Full time

Shift: Day
Length of Contract: Not Applicable (Regular Position)
Travel Requirements: Criminal Record and Credit Check
To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Corporate