Help Desk Technician with remote support
$24 per hourSupertemp
Overview
Languages
English
Education
~ College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Consulting firm
Government department and/or agency
Responsibilities
Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service
Experience and specialization
Computer and technology knowledge
Networking software
Networking hardware
Networking security
Extranet
Intranet
Internet
Servers
Desktop applications
Security software
Mail server software
MS Office
MS Windows
Additional information
Security and safety
Bondable
Criminal record check
Transportation/travel information
~ Own transportation
Work conditions and physical capabilities
Fast-paced environment
Tight deadlines
Attention to detail
Combination of sitting, standing, walking
Bending, crouching, kneeling
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Initiative
Judgement
Organized
Team player
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