Recruteur / Recruteuse Tech - Remote
$55k - $60k par annéeJonas Software
Onboarding Specialist – Owner Relations Technology
Owner Relations Technology is an IT company that is growing fast. We supply a unique software solution for Property Managers and Hoteliers worldwide. We specialize in the development of robust Owner Accounting and Owner Portal software solutions for Condo Hotels, Fractional Hotels, Timeshare Resorts, HOAs, Residence Clubs, and Property Management Companies. Our client base consists mainly of 4- and 5-star Resort hotels located throughout North America, the Caribbean, Europe, and Asia.
Expected Salary Range: The expected base salary range for this role is between $55,000 to $60,000 CAD, depending on experience and qualifications
We are looking for an Onboarding Specialist to join our team in our office in Squamish. You will support the onboarding process by providing exceptional customer service for new and existing clients from around the world. Role responsibilities include ensuring the software application is delivered on time, customer training is booked on time, and customers receive an excellent start on their journey with Owner Relations.
Support the process of implementing our software and integrating our client's PMS into our software application
Support new clients' onboarding meetings (remote) across multiple time zones
Support the wider onboarding strategy to ensure team performance is aligning with company and client goals.
Collaborate with training and feedback on user guides, FAQs, and knowledge-base articles
Support the onboarding manager with with key projects and accounts.
Provided reports/data on key performance indicators
Comfortable with Office 365
- Experience with Software Programs - Asana, Bugzilla, FreeScout is a plus
- 5+ years of customer service
Business Unit:
More About Jonas Software:
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries. Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc.,
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