ECommerce Account Manager

SupremeX is looking for a driven Inside Account Manager (IAM) to grow existing accounts, win new customers, and deliver an exceptional client experience. If you thrive in a fast-paced sales environment, love building relationships, and know how to close business, this role is for you.
Drive new and repeat sales by responding quickly to customer inquiries and providing expert product guidance.
Grow account profitability through cross-selling, up-selling, and tailored proposals .
Proactively prospect, maintain a pipeline, and keep all CRM/contact info accurate and updated.
Collaborate with internal teams (manufacturing, credit, quality, etc.) to resolve issues and deliver a seamless customer experience.
Gather competitive intelligence and stay on top of market trends.
Follow up on every sale to ensure satisfaction and maintain trust.

2+ years of relevant sales experience (inside sales preferred).

• Working knowledge of printing or converting (asset).
• Professional, polished communication—written, verbal, and especially over the phone.
• Strong computer skills, data accuracy, and attention to detail.
• Ability to multitask, prioritize, and stay calm with challenging customers.
• Solid business math skills.

A quick learner with strong product and market curiosity.
Someone who makes a great first impression and knows how to “wow” customers.
A strong team player who works seamlessly with manufacturing and support staff.
Motivated to grow, improve, and continuously sharpen your sales craft.

Comprehensive Medical, Dental, and Health Benefits to support your well-being
Retirement Plan – A retirement plan to help you plan for the future.
Bonus – Annual bonus opportunities based on Company performance and/or Individual goals
Work-Life Balance – Support for a healthy balance between work and life.

SupremeX is committed to employment equity and equal opportunity in compliance with all applicable Federal, Provincial, and State legislation in both Canada and the United States. We recruit and promote individuals based on merit and without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other protected characteristic under applicable law.
We welcome and encourage applications from qualified women, men, visible minorities, Indigenous peoples, persons with disabilities, and other underrepresented groups.