Water Plant Superintendent

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management. Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Equipment Support Specialist of the Technical Op's Services Technical Support team with focus on effective post commissioning technical support, warranty claim management and customer issue resolution. This role will be responsible for providing world class support to the ES install base customers. The Technical Support Specialist is accountable for managing customer issues to closure both during regular business hours & 24/7 after hours support.

Responsibilities include implementation of all necessary EHS, design standards, procedures, governance and processes required to represent the company as a customer facing Subject Matter Expert (SME). This is a highly networked role that requires an ability to work under pressure, make operational decisions under challenging deadlines. Success in this role requires strong people management and technical skills.

Able to communicate with fellow Technical Support team, engineering, process & controls groups to ensure issues are recorded and understood to allow uninterrupted customer service

Able to provide training facilitation to both internal & external customers as a subject matter expert with specific product focus on P&D/Legacy(Ozonia, Aquaray UV, Clarifiers, DAF's, MBBR etc...) Strong focus on customer relationships (both external and internal customers). Understands balance between customer and Veolia teams

Work closely with Product Management to understand the root cause of the failure, communicate and report on progress with the customer, update Customer Technical Support Cases (CTS) and ensure the technical closure of the case is recorded & validated with the customer

Organize and drive feedback to engineering and senior management for sustained product and project delivery improvement

Communicate with fellow Technical Support team members, process & controls groups to ensure cases are recorded and understood to allow uninterrupted customer service

Lead the resolution of customer complaints and issues throughout a project lifecycle

Facilitate client issue resolution and participate in RCA (Root Cause Analysis) teams to identify & resolve systemic issues across the business

Active participation in Large Issue review meetings, responsible for the project to be completed on budget through tracking all project costs when leading complicated solutions to large issues

Ability to multitask on several concurrent projects

Be able to trouble shoot and repair Mechanical and Electrical components typically found in water treatment plants (pumps, blowers, valves etc...) via the phone with an operator or at a plant site

Have working knowledge of PLC controls and basic abilities to modify and read PLC logic

Be able to read and understand Process Flow Diagrams (PFD's), Process and Instrument Drawings (P&ID's), Electrical Drawings, Control Logic Summary Charts (CLSC) and Operating Sequence Charts (OSC)

5 years of client relationship management experience

Relevant field experience working on Veolia WTS products

Background in Root Cause Analysis (RCA) tools

Bachelor's Degree or College Diploma with a minimum of 5 years of experience in a water treatment field

This role can be based in one of our offices across NORAM, or it can be 100% remotely, depending on the candidate's experience and preference. There is minimal travel required to customer sites and Veolia offices, as deemed necessary.

Veolia values diversity and inclusion and is proud to be an equal opportunity workplace. This internship is a paid opportunity and offers students the chance to gain valuable industry experience while contributing to the mission of sustainable water management.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.