Branch Operations Supervisor

Position: Branch Operations Manager*
Job Type: Full Time
Reports to: District Operations Manager

*This is a safety sensitive position

The Branch Operations Manager will work closely with District and Area Operations and Sales personnel and will be responsible for the daily operations of the branch. This will include the supervision and management of the Customer Service Warehouse and Fabrication areas to achieve maximum efficiencies and performance goals of the company.

Must maintain 100% commitment to safety policies and procedures.
Promotes a safe work environment and engages workforce in projects that drive us to our journey of zero incidents.
Monitor review and manage all Non-Conformance and Corrective Actions as required by LGG Industrials Quality process; Performs basic operations within company operating system including all transactions related to transfer entries sales order entry; Manage inventory to working capital requirements and maximize turns while keeping customer delivery commitments; Monitor pricing renewals ensure gross margins to business plans and maintain customer contracts. Ensure all vendor price increases are reviewed and passed on to customers where possible. Oversee changes to major customer inspection packaging and service programs to ensure we price products correctly for the services provided.
Supervises warehouse/production and customer service associates; Monitor and manage critical KPIs for the branch including orders shipped vs internal SLA; lost quote review and action log inventory pricing and lead times.
Evaluate and review associates performance; provide corrective coaching and ensure accountability if performance concerns are identified.
Engages both Ops and sales team to achieve high levels of customer satisfaction.
Oversee all employee training requirements to business systems/procedures and products to ensure the training was properly performed and documented.
Conduct effective Customer Satisfaction Meetings; Participate in identifying developing and implementing processes to absorb new business; seeks out and implements continuous improvement activities across operations.
Monitor and respond to KPIs to strengthen results and provide feedback on team performance.
Establishes production schedules and assigns jobs to production/warehouse and customer service associates
Assembles components tests inspects identifies and packages resale products as needed
Ensures required quality-related documentation is maintained
Complies with the employee handbook and company policies governing associate conduct
Customer service.
shipping and receiving.
Systems knowledge order entry inventory management.

Experienced leader capable of building and maintaining a high performing team.
Strong planning skills works efficiently.
High level of computer proficiency; demonstrated ability with variety of software products.
Health Benefits: medical dental vision short term and long-term disability
Defined Contribution Pension Plan
performs at a high level with minimal supervision
It is our policy to employ qualified persons without regard for race creed color national origin nationality ancestry age sex marital or domestic partnership status sexual orientation or disability. Individuals are considered for employment promotion or training solely on their ability to perform the essential functions of the position.