Services Management Coordinator

At UniFirst, we Always Deliver —for our customers and our people. As a Route Service Supervisor you’ll lead and work alongside a team of Route Service Representatives who service a diverse portfolio of customers each day, from small family-owned businesses to large corporate locations. This is an entry-level supervisor opportunity designed for career-minded individuals eager to grow, develop leadership skills, and advance within a stable, customer-focused organization.

What Your Role Entails: • Oversee the training and development of a team of Route Service Representatives

• Provide route coverage during Route Service Representative absences (e.g., illness or vacation), offering hands-on support while assessing performance and customer satisfaction and loyalty.
• Respond to customer service requests in a timely and professional manner
• Negotiate customer contract renewals
• Build and maintain strong relationships with customers and team members
• Collaborate closely with leadership and management to deliver best-in-class customer service and product programs

High school diploma or CAEC is required.

Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.

A hands-on, relationship-focused supervisor who isn’t afraid to roll up their sleeves to support the team and, most importantly, the customer.

Team Development & Coaching: Enjoys working closely with a team of Route Service Representatives, providing guidance, support, and mentorship as they grow in their roles.

Prior leadership, customer service, route sales, delivery, and/or entrepreneurial experience preferred.

Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.

Competitive Compensation: Competitive wages, RRSP with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.

Training & Development: Formal training through our SCP program to set you up for success.

Continuous training and growth opportunities

A supportive and inclusive workplace rooted in a strong sense of community

Monday–Friday daytime schedule, no nights or weekends

If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you!

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list.

Equity, Inclusion and Accessibility

UniFirst is committed to equity, inclusion, and accessibility in all aspects of employment.

We provide equal employment opportunities and prohibit discrimination or harassment on any ground protected under applicable Canadian human rights legislation, including race, colour, national or ethnic origin, Indigenous identity, creed or religion, age, sex (including pregnancy), sexual orientation, gender identity or expression, marital or family status, disability, genetic characteristics, pardoned conviction, or any other protected ground.

Accommodations are available upon request for candidates participating in all stages of the hiring process. UniFirst recruiters will never request personal financial information as part of a job application.