Services Management Coordinator

The Service Manger is responsible for overall customer service, maintaining and growing sales for the service department, and maintaining effective and efficient shop operations.

At Peterbilt Pacific, we aim to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

Benefits

Extended Health & Dental Benefits

Premiums Paid by Employer

Employer Contribution Pension Plan

Growth Opportunities

Paid Training

Long term job security

Employee Assistance Program

Telus Health Virtual Care

Responsibilities

Foster a positive and communicative environment

Continually improve culture and support employees

Perform duties with integrity and fairness in accordance with Peterbilt Pacific standards

Lead monthly service and safety meetings

Analyze monthly department statements and review with Branch Manager

Work with all departments in the dealership as a team for maximum efficiency and effectiveness

Ensure quantity and quality of work performed by the service departments meets and exceeds customer satisfaction

Look after paperwork requirements for head office when dealing with WCB, absence requests, banked time payouts, etc.

Perform ongoing employee reviews and ongoing check-ins

Oversee that the following tasks are performed as required by lead hands and service writers

Take customer requests and complaints for the required repairs

Organize shifts, workload and manpower including after hours and Saturday shifts

Prepare handwritten work orders and check for outstanding recall campaigns

Secure required vehicle information serial number, mileage or copy of registration

Ensure computer generated work orders are opened

Request to have work order closed, review them and explain the completed repairs and costs to the customer

Assign work to the technicians and supervise the repairs

Maintenance of yard, shop, tool room and ensure the proper care of tools and the building are kept for a clean and safe work environment according to Work Safe BC

Negotiate and resolve customer disputes and complaints

Keep up with the distribution of all new letters, policies and service bulletins

Must participate in all training programs made available through Peterbilt or outside vendors

Ensure employees are participating and completing required training programs

Interview for the hiring of new technicians and apprentices

Coordinate apprenticeships with the ITA

Ongoing communication with parts and sales departments

Other duties and projects as assigned

Qualifications

• 5 years managerial experience preferred in a similar industry however, leadership experience in the service department is an asset
• Valid Class 5 and 3 Driver’s License
• Strong leadership skills
• Ability to listen to and communicate with customers effectively, striving toward a successful resolution every time
• Solid understanding of how to manage P&L with an entrepreneurial mindset
• Solid understanding of all truck technical systems
• Ability to promote service sales and expand customer base
• Strong computer skills – able to use Microsoft (excel, word, and outlook)
• Excellent written and verbal communication skills
• Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment

Compensation Rate

~$100,000 - $117,000 annually + variable compensation