It Support Engineer (M/F)

As a Technical Support Engineer , you will be on the front lines supporting customers who rely on Everbridge’s life-saving technology every day. You will help troubleshoot complex technical issues, provide timely solutions, and ensure every interaction delivers the highest level of customer satisfaction.

Serve as the first point of contact for customers using Everbridge products, responding via phone, email, and remote sessions.

Ask targeted questions and analyze data to quickly identify the root cause of technical issues.

Document cases thoroughly in our tracking system, ensuring accurate records and consistent communication with customers.

Be available for incoming support cases during scheduled shifts, including occasional weekends and holidays.

Support Everbridge’s mission during unexpected emergencies by providing rapid technical response when called upon.

2+ years of experience in a technical, customer-facing role

• Networking fundamentals (proxies, routers, gateways, TCP/IP, name resolution).
• Database concepts and SQL.
• Familiarity with troubleshooting web technologies (cookies, Java, HTML, Flash) and cloud environments (Internet/Intranet/Extranet).
• Strong verbal and written communication skills with the ability to engage customers of varying technical levels.
• A self-starter mindset with the ability to work independently and as part of a collaborative support team.