Service Technician Support

K-Dental has been a trusted partner to Canadian dental professionals for over 45 years, offering a comprehensive range of innovative products, equipment, and solutions to help practices thrive. With a strong commitment to service excellence, industry expertise, and long-standing relationships, K-Dental is proud to support the evolving needs of dental offices across the country. We are seeking customer-focused Service Technician to perform in-house and on-site repairs of dental equipment, while providing friendly, reliable technical support and clear product information to ensure our clients feel confident and well-supported in their daily operations.

Perform onsite service as assigned.
Assist customers and sales representatives by providing technical advice and product information.
Repair customer and loaner equipment, including sterilizers, scalers, and washers.
Promote K-Dental’s full line of products and services.
Handle phone inquiries including repair status, part backorders, and repair quotes.
Help maintain inventory levels necessary to meet first-time fix targets.
Complete work orders, including documenting parts used, part numbers, labour, and travel charges.
Address customer concerns.
Experience in the dental industry or familiarity with dental equipment is preferred.
Previous experience in a dental service department or related technical service role.
Strong knowledge of Microsoft Operating Systems, Microsoft Office, and basic networking tools.
Excellent customer service abilities, including strong verbal and written communication skills.
Ability to multitask effectively and confidently promote services and products to customers.
Competitive salary and comprehensive benefits package.