Billing Clerk - Billing Analysis

Billing Specialist Location Spruce Grove, AB T7X 3E8 : ABOUT US
The City of Spruce Grove is a fast growing, dynamic city committed to building and maintaining a fiscally responsible community that serves our residents, attracts visitors, and promotes future growth. The City of Spruce Grove is committed to public service, where everyone feels empowered to contribute their best work. The Billing Specialist is responsible for managing billing & administration of utility and general trade receivables. administer service disconnections, over-due and final account collections and reporting. This position will also answer calls received on a multi-line switchboard and perform daily tasks including both basic and complex day to day duties, operations and projects. The incumbent has shared accountability with other Billing Specialists in the same role and works closely with others in the Treasury section. This is a permanent full-time position (35) hours per week. Utility Receivable Administration
Work in cooperation with other Billing Specialists, be accountable for timely monthly and final billing, adjustments, penalties, refunds and interactions with end users and stakeholders.
Provide support to Customer Account Representatives to ensure routine processing and customer response is performed in an effective and efficient manner.
Provide resolution for complex billing issues; disseminate information and work closely with others to resolve customer requests.
Work collaboratively to support effective and efficient response to high consumption inquiries and reading acquisitions.
Ensure integrity of data and quality of service through effective and efficient process development.
Log customer contact and other communication which may be useful as historical reference data into customer accounts as they occur.
Reconcile penalties prior to posting and reconcile receivable and deposit sub-ledgers to general ledgers monthly.
Promote positive public relations by consistently providing exceptional customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
Maintain records on tenant billing, security deposits and shut offs.
Liaise with Operators and Meter Technician regarding service delivery and field investigations.
Maintain confidentiality regarding customer and account information.
Test software for upgrade impacts.
Perform regular review of data to validate accuracy and identify anomalies.
Maintain comprehensive knowledge of the functionality of the billing software, related applications and maintain supporting procedure documentation.
Act as liaison with digital print contractor to ensure monthly distribution needs are met.
Act as liaison with printing and supply contractors; place annual billing orders, co-ordinate shipments to print contractor, order operational supplies for activities of Operators, Meter Technician and Collections.
Process utility payments over the phone.
General Trade Receivable Administration
Work in cooperation with other Billing Specialists to be accountable for timely billing, adjustments, refunds and interactions with end users and stakeholders.
Receive and review invoice requests for supporting documentation, accuracy of GL coding and GST treatment. Initiate and establish improved billing procedures and maintain accuracy of procedural manuals.
Ensure appropriate costing to ambulance recoveries and perform regular audits with Fire Services representative.
Process invoice requests and applicable debit and credit adjustments as necessary.
Reconcile sub-ledger to general ledger monthly.
Test software for upgrade impacts.
Process bankruptcy claims & maintain filing based on claim activity.
Collections
Work in cooperation with other billing specialists to be accountable for timely management of responsibilities and interactions with end users and stakeholders.
Investigate payment/billing discrepancies and prepare adjusting entries as necessary.
Collaborate with internal departments to determine collection strategies.
Prepare submissions for outsourced Collection Agency and respond to inquiries.
Reconcile payments received and costs applied by outsourced Collection Agency.
Receive and review Bankruptcy documents and submit proof of claims when required
Meter Data Collection, Analysis & Customer Relations
Plan and map data collection route.
Maintain data collection software and hardware.
Promote water conservation by analyzing water consumption data to determine proper course of action.
Develop internal programs for monitoring of services.
Meets with consumers and provides report analysis and advise on resolution discovery.
Performs field and customer service calls as required.
Receive and investigate complaints or concerns from City residents related to operational or maintenance responsibilities and ensure appropriate information is provided and/or corrective action taken.
Provides education and information to customers to encourage water conservation and to promote customer confidence in metering technology.
Initiates customer contact when equipment failure has been identified.
Facilitate information between the customer and Utility Operators.
Customer Service
Respond to and direct calls received using a multi-line switchboard.
Provide general customer service and municipal information to the public and support City initiatives and programs.
Back up support to maintain sufficient coverage of the Customer Accounts Representative position.
Understand and adhere to City policies, procedures and standards, whether written or implied, as amended from time to time.
Contribute to a positive safety culture by always acting in a safe manner and complying with City safety policies and procedures for staff and contractors.
Act as a steward of the City's Corporate Culture by following the “Values, We Live By”.
Continual adherence to the City Safety Policy is mandatory.
Post secondary one (1) year certificate or two (2) year diploma in Business Administration, Accounting or equivalent.
Minimum of three (3) years related experience, including customer service, leadership and basic accounting.
Strong customer service orientation and the ability to build positive, productive business relationships.
Ability to exercise tact and diplomacy in interpersonal dealings which are difficult, highly sensitive and confidential and may involve exposure to the media or public criticism.
Ability to analyze and interpret administrative procedures, regulations, legal documents, and legislation
Enhanced knowledge of Microsoft Outlook, Word, Excel, Teams, and PowerPoint
Knowledge of Diamond Utility, Sales, Customer Accounts, Cash Receipting, MRX Reader, Content Manager, Land Titles applications.
Operator Meter Training Program: Alberta Waterworks and Water Operators Association

ASSET QUALIFICATIONS

Knowledge of municipal operations and utility services.
Project Management training.
Leadership development training.
Aligns personal actions and initiatives with customer needs, and with organizational priorities and direction. Building Influential Working Relationships - Strengthening and developing working relationships and strategic alliances that are founded on ethics, trust, and guided by our corporate values of respect, leadership, accountability, communication, and integrity. Optimizing Performance & Results - Reaches for excellence for oneself, one's team, and the organization. Creates goals and priorities that maximize resources while using an enterprising, resourceful approach to deliver outcomes and achieve customer expectations. Developing individual and workforce capabilities to enhance the organization's capacity to accomplish strategic goals, enhance program and service delivery, and provide an exceptional customer/client experience. Fostering Innovation & Steering Change - Creates an environment for transformation. Uses the skills, attitudes and behaviours needed to produce new or improved programs and services to meet current and future needs of our customers, our organization, and our community. Class 5 Driver's License.
Criminal Record Check Clearance.
Monday to Friday.
Standard vacation accrual.
Climbing ladders, balancing, crawling, crouching, depth perception/night, lifting, pushing, reaching (both arms), use of feet (for control), pulling, outside work.
This position is operational in nature in that it provides support and administration of utilities and general receivables.

Competitive annual salary
Pension
Medical & Dental Benefits
Life Insurance
Recognized General Holidays
Flexible Work Arrangements
Corporate Services - Finance - Accounting and Treasury - Treasury Opening Date