Financial Customer Service Representative

At Money Mart, we're more than just a financial services provider – we're the catalyst for financial empowerment! Our mission is to be North America's leading non-prime lender, serving a diverse range of customers and delivering unparalleled financial momentum. With over 40 years of experience and more than 400 retail locations, we help customers achieve their financial dreams through innovative loan products, convenient check cashing, competitive currency exchange, seamless money transfers, and versatile prepaid cards.

In our communities, we collaborate with employees and customers to contribute over Five Hundred Thousand Dollars annually to support food security, housing, health, emergency services, and other critical initiatives.

We believe diversity drives innovation, enhances creativity, and strengthens our communities. it's about fostering a culture where everyone can thrive and contribute their unique perspectives.

Join us on this exciting journey as we continue to revolutionize the financial services industry and empower customers to thrive!

Market competitive Pay

Monthly bonus potential based on the operational success you drive

Comprehensive Medical/Dental Benefits

Competitive Paid Time Off

Plan for your future with our group Retirement Options

Provide a quality customer sales experience through efficient execution of all customer transactions

Determine customers' needs and provide them with solutions that satisfy those needs

Contact customers over the phone with past due balances and negotiate payment terms and schedules

Have a minimum of one year of financial services and sales experience

Have a passion for customer service

Have a high school diploma or equivalent

The pay range for this position is between $18.00 to $20.50 per hour with an additional monthly store bonus opportunity of up to $590 dependent on store size, individual performance and achievement of store KPIs.

18.50—$20.50 CAD

Money Mart is committed to accommodating applicant's with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview please notify Money Mart if you require accommodation in respect of the materials or procedures used at any time during this process. At Money Mart, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada's Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.

This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.

We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.

Joining Money Mart means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.