Billing & collection credit controller M/F

Subsidiary: COLAS WESTERN CANADA

Position Overview
Colas Western Canada is a leader in road construction, aggregates, asphalt paving, and infrastructure solutions. Our teams are committed to safety, quality, and innovation—and we are looking for dedicated professionals who want to grow with us.

We are seeking a Credit and Collections Manager who will lead credit evaluations, collections activities, and accounts receivable performance across Western Canada. This role plays a key part in managing financial risk, improving credit processes, and supporting timely, accurate account management. Working closely with divisional teams, customers, and internal stakeholders, the position requires strong analytical skills, sound judgment, and clear communication to ensure effective credit oversight and resolution of complex accounts.

Key Responsibilities

• Management and leadership of credit and collections department for Western Canada.
• Implementation, process improvement, and automation within department.
• Evaluate, review, and make credit recommendations on customer applications within company policy.
• Formalization of credit policies and procedures.
• Ensuring credit policies and procedures are followed according to established guidelines, company policy and applicable legislation.
• Interactions with different internal and external agencies for escalations on more complex accounts.
• Assists and participates in continuous process improvements.
• Responsible for metrics, analysis, report generation, and KPIs.
• Maintain strong working knowledge of applicable regulations, legislation and compliance issues, and changes made.
• Continuous monitoring and follow up of outstanding accounts receivable with customers and Divisions.
• DSO reduction initiatives.
• Daily monitoring of COD accounts when outstanding balances exist.
• Assist in troubleshooting, identifying, and resolving billing problems and customer concerns.
• Training department administrator(s).
• Main contact to associated credit bureaus.
• Annual reviews of customer credit on an as needed basis.
• JDE and JWS customer set up (secondary).
• Communicating to customers and divisional contacts on formal notice of customer approval or denial.
• Management of accounts receivable shared Outlook mailbox.
• Working with Vice Presidents, Controllers, and other key stakeholders to identify and solve potential collection problems.
• Working with legal department on risk mitigation and potential claims and/or payment demand requests.
• Working with accounting department on payment inquiries/discrepancies and customer payment method.
• Oversight and review of integrity, standardization, and clean up of master customer data.
• Development and maintenance of all accounts receivable related Standard Operating Procedures.
• Submission and follow up of ideas to AHA for software or IS improvements.
• Travel as required.
• Other projects assigned by Corporate Controller, VP Finance, or President.

• Certified Credit Professional (CCP) certification required and in good standing or in process of completion.
• 5+ years’ comparable collections experience within a credit and collections department in a large and regionalized operation.
• Minimum 3 years managerial experience.
• Basic accounting knowledge.
• Experience within the construction industry is strongly preferred.
• Knowledge of Prompt Payment Legislation and its impact on the accounts receivable/collections management.
• Familiarity with credit reports, third party collections and credit recommendations.
• Attention to detail and high level of accuracy.
• Working knowledge of JD Edwards considered an asset.
• Strong interpersonal and organizational skills.
• Clear and effective communication skills
• Strong customer service skills.
• Ability to meet deadlines and work under pressure.
• Strong proficiency with Microsoft Word, Outlook, and Excel.
• Ability to work in a fast paced, collaborative, and team-based environment.
• Adaptability to a changing work environment.
• Ability to work autonomously.