IT Support Specialist/ Service Desk

com ) we’re a team of passionate innovators building cutting-edge software that powers some of the world’s leading brands. From video delivery and streaming to Adtech, cloud engineering, learning platforms, and custom web development, we help businesses solve complex problems and bring big ideas to life. Our clients include industry giants like Apple, Paramount, IBM, and Sony Pictures Television.

We support each other, celebrate wins, and never stop learning. We're hiring an IT Support Specialist!
As an IT Support Specialist for REDspace you will provide technical support for client based applications and internal workstation equipment. You will be responsible for providing technical assistance and support to both internal users and client computer systems, hardware, and software.

This is an onsite position at our Bedford, NS office, with the potential to go hybrid after your first four months.

Support end users in day-to-day IT tasks, including troubleshooting of workstations, printers, test devices and other office IT equipment or services.
Acting as a liaison between end users and administrators as needed to provide an additional level of support;
Monitoring support inboxes, tickets, and Slack support channels.
Provide training and support to end-users on how to use computer systems, software, and hardware. Assist in the registration and management of the hardware and software inventory.
Manage the lease return process and roll out of new assets.
Communicate support issues to developers and contribute to client application problem solving.
Provide exceptional customer service to customers and internal groups.
Perform routine maintenance tasks, such as updating software and performing system backups. Make recommendations for upgrades to hardware and software to improve system performance.
Attend regular Application Support meetings to keep abreast of upcoming projects and ongoing support flows.
Develop, maintain process documentation on support processes and procedures.
Multitask handling support tasks and hitting multiple project targets while working in a dynamic environment.
Minimum of three years’ experience working with supporting end users.
Relevant experience in helpdesk or enterprise application technical support.
Relevant secondary education in Information Technology or another related field.
Knowledge of networking principles and VPN.
Proficient with MacOS and Windows Operating Systems.
Able to explain tech problems in plain English.
Able to define requirements and take on tasks with minimal supervision and juggle multiple deadlines.
Fully company-funded health, vision, dental, EFAP, and life insurance coverage with access to virtual doctor visits via Maple.
Pension plan contribution matching.
A flexible Health Spending Account and/or Lifestyle Spending Account.

Weekly sharing sessions for projects and technology.
Free access to a wide variety of training material, including access to Udemy Business.
Modern Office Perks: Enjoy our large, beautiful office with free parking, an on-site gym/sauna, and complimentary coffee and snacks.
Engaging Culture: Participate in social and team-building events and benefit from charitable donation matching.

Our Commitment To Diversity
At REDspace , we believe that diverse backgrounds, talents, skills, experiences, and perspectives strengthen our business and enrich the communities in which we work and live. Our hiring practices are based solely on merit and skill, ensuring that all employment-related and hiring decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national or indigenous origin, disability, age, citizenship, marital status, or Veteran status.

Join us in our mission to create a dynamic and inclusive community where everyone can contribute and succeed.

If you require accommodation at any stage of the application or interview process, please let us know.