Clinical Counsellor, Mental Health Services

Competition #2026-152-CC Clinical Counsellor (2026-152-CC)
Employment Type: Full Time, Bargaining Unit (1 Vacancy)
Work Hours: 37.5 hours/week Monday - Friday, 9am - 5 pm
WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.
org to learn more about who we are and to review our Equity Statement . We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Program Overview – Community Care, Health Access Taylor Massey
The Clinical Counsellor - HATM is accountable to the Manager, Counselling & Support Services for providing support to individuals, families, communities, and primary care providers associated with Health Access Taylor Massey and surrounding neighborhoods, with a particular focus on mental health, substance use, and newcomer communities.
Working within an anti-oppressive, anti-racism, trauma-informed, harm reduction and mental health recovery framework, the incumbent provides service in East Toronto priority neighborhoods, including but not limited to, Taylor Massey and Oakridge. The Navigation and Resource Specialist - HATM works collaboratively with the physicians, nurses, and allied health care professionals as part of Health Access Taylor Massey / community wellness team to provide shared care for residents in these communities.
Respond to referrals from clients, providers and community partners
Identify appropriate and credible resources responsive to client needs taking into consideration culture, language, reading level, accessibility, and health literacy.
Account for each client’s values, preferences, and circumstances to support the development of client-centered goals.
Connect clients and/or their families/caregivers to a range of community resources and supportive services designed to promote economic, social, and health self-sufficiency. This may be done through active case management, service co-ordination, system navigation, short-term and long-term planning, and follow-up support.
Encourage active communication between clients and/or caregivers and health care providers to optimize client outcomes.
Provide preliminary assessment of risk in crisis situations, consult, and devise an intervention and action plan, and provide crisis intervention.
Keep accurate and current documentation, including statistical data and reports, and enter data to relevant data management systems.
Provide navigation services, follow up supports and warm connections to existing patients and clients of HATM providers and services, as well as to community members and HATM providers to ensure people get access to needed healthcare, community, and social care resources.

COMMUNITY DEVELOPMENT:

Receive and process HATM referrals, including those for the East Family Practice Network IPC team.
Identify and communicate opportunities to improve the intake and navigation processes to ensure efficiency and continuous improvement.
Conduct data collection via relevant databases
Collect information related to health and social barriers and basic needs (including, but not limited to comprehensive primary care, food security, housing, finances, mental health and substance use, newcomer/immigration, and non-medical forms)
Conduct needs assessment to determine the needs of community members and develop a service delivery plan to address needs.
Work closely with primary care to support positive settlement and health-related outcomes.
Facilitate and coordinate group programs, including online workshops, to provide information relating to settlement, health, and wellness.
Plan, implement, and evaluate outreach plan that promotes the range of opportunities available to newcomers and their families.
Keep current about services available in the community and actively engage service providers in all areas to maximize community members access to resources and to enhance capacity for services.
Ensure the organization’s policies and procedures are carried out.
Maintain all aspects of confidentiality relating to clients, volunteers, staff, programs, community members and community partners.
Provide mentorship, training and/or supervision to student placements and volunteers.
Participate in team and unit meetings regularly, and promote the healthy functioning of the team and unit.
Participate in ongoing training and education.
Participate in supervision sessions and annual performance appraisals with supervisor.
Maintain appropriate records and documentation in a timely manner and collect statistical data required for the accountability of the program.
Represent the unit on internal and/or external staff committees as directed by program manager.
Masters of Social Work (M.or graduate degree in a relevant field. Registered Social Worker (R.in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) or College of Registered Psychotherapists of Ontario (CRPO).
Demonstrated ability in supporting individuals who have complex mental health and/or addiction issues, history of trauma, violence/abuse, chronic physical health issues, etc.
Narrative Therapy, CBT, DBT, etc.).
Training in clinical interviewing and evidence-informed interventions is recommended

• Comprehensive understanding and knowledge of the mental health, addictions, health sector, and community resources.
• Solid understanding of the intersectionality of systemic barriers and social determinants of health, including racism, discrimination, and oppression.
• Demonstrate knowledge of issues affecting marginalized communities, policies, legislation, programs, and other issues related to scope of practice and social determinant of health.
• Self-directed and independent but also proven experience working effectively as a team member with other community professionals.
• Applied computer skills (MS word, Excel, Internet) and ability to use client information systems.
• Ability to demonstrate an anti-oppression approach to practice and work from a client-centered, anti-racism, harm reduction, trauma informed, and disability justice approach is required
• Excellent oral and written English communication fluency.
• French or other second language(s) is a strong asset.

At WoodGreen you will be part of an incredible team that does amazing things for our community.
Benefits: Health/dental/wellness benefits and group RRSP/Pension programs, for eligible employees
Growth: In-house training & development programs and professional development opportunities
Diversity: Commitment to creating an inclusive organization that embraces diversity and belonging
Community: Meaningful work in support of our communities
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