Area Manager, Market Management
FLS Transportation Services
FLS Transportation is seeking an experienced, motivated and career-minded Branch Director to join our growing team.
The Branch Director will manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.
We deliver amazing customer experiences for one of North America’s biggest brands. We’ve been doing it for three decades and we’re only getting started. Our success has been a result of our team. We’ve built a vibrant culture of employees who believe in the core values of dream big, work hard, learn constantly and enjoy life! If you’re looking to do great work with great people, we’d love to hear from you.
Responsibilities:
Direct all operational aspects including operations, customer service, human resources, administration and sales
Assess market conditions and identify current and prospective sales opportunities
Develop forecasts and financial objectives
Meet goals and metrics
Manage budget and allocate funds appropriately
Bring out the best of branch’s personnel by providing training, coaching, development and motivation
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
Address customer and employee satisfaction issues promptly
Adhere to high ethical standards, and comply with all regulations/applicable laws
Network to improve the presence and reputation of the branch and company
Stay abreast of competing markets and provide reports on market movement and penetration
Requirements:
Proven branch management experience, as a branch director or similar role
Solid experience in a 3PL (non-asset based) environment is ESSENTIAL
Proven experience in freight brokerage sales
Strong experience in all aspects of sales, including growth strategies, account development, and business planning
Demonstrated ability to hire, train, develop, lead, and direct a sales force
A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
Able to build and maintain lasting relationships with key business partners, and customers
Experience creating and managing budgets
Experience creating incentives and compensation plans would be an asset
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