Remote IT Support Technician

Job Title/Titre d'emploi IT Support Analyst - Contract

Base Compensation: $20-$30 Hourly *range is not inclusive of variable compensation (if applicable). (Note: This range is not applicable to Independent Contractors.) Total Cash Compensation: $39000-$58500 Annually (range is inclusive of variable compensation if applicable) (Note: This range is not applicable to Independent Contractors.)

Pipeline Posting

To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

We are seeking an experienced IT Support Analyst to provide hands-on technical support to end users while managing the full lifecycle of endpoint devices and IT assets. This role will serve as the primary point of contact for first-level technical support, ensuring employees receive timely and effective assistance for hardware, software, and workplace technology issues.

The successful candidate will be responsible for troubleshooting technical issues, configuring and deploying devices, supporting Microsoft 365 technologies, and maintaining asset inventory and lifecycle processes. This position requires excellent customer service skills, strong technical troubleshooting abilities, and a proactive approach to supporting a dynamic business environment.

Provide first-level technical support to on-site and remote employees.

Diagnose and resolve hardware, software, connectivity, and application-related issues.

Respond to and manage support requests in a timely and professional manner.

Manage the complete asset lifecycle, including procurement support, imaging, deployment, inventory tracking, recovery, and decommissioning.

Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and Office applications.

Assist with user account administration and access management through Active Directory, Azure Active Directory, and Microsoft Intune.

Perform device enrollment, configuration, and policy management using endpoint management tools.

Maintain accurate asset records, documentation, and support knowledge articles.

Escalate complex issues to senior technical teams when required and coordinate resolution activities.

Support office technology, meeting room equipment, printers, and workplace collaboration tools.

Participate in hardware refresh initiatives, device rollouts, and technology upgrade projects.

Deliver a high level of customer service and maintain positive relationships with end users.

2+ years of experience in IT support, desktop support, service desk, or end-user support environments.

• Strong troubleshooting and problem-solving skills across hardware, software, and network-related issues.
• Experience supporting Microsoft 365 and modern workplace technologies.
• Microsoft Azure Active Directory
• Microsoft Intune
• Microsoft 365 / Office 365
• Windows 10 and Windows 11

Excellent customer service and user support capabilities.

Experience with endpoint deployment, asset management, and device lifecycle processes.

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities.