Software Solutions Architect (IT)

The Software Solutions Architect, reporting to the Senior Manager, Front End Engineering, is responsible for designing and governing scalable, secure, and high-performing digital commerce architectures across a wide range of client engagements. With a strong emphasis on BigCommerce and other modern, API-first, headless commerce platforms, this role ensures the delivery of best-in-class technical solutions that align with client business goals. You will translate strategy into technical execution, define architectural blueprints, guide cross-functional teams, and serve as a trusted advisor to clients throughout their digital transformation journey. The Architect collaborates closely with client stakeholders, delivery teams, and technical leadership to shape solutions, drive project success, and ensure architectural integrity end-to-end.
Define and maintain commerce platform system architecture including product data models, module and capability selection, integration patterns, and client-specific adaptations.
Lead solution design for BigCommerce implementations, including Stencil, headless/Storefront API, B2B Edition, and multi-storefront configurations.
Support implementations across other modern commerce platforms (e.g., Shopify Plus, commercetools, Salesforce Commerce Cloud, Adobe Commerce) as needed.
Develop architecture blueprints, technical roadmaps, and documentation to support scalable and modular solution delivery.
Technical Leadership & Problem Solving:
Work alongside client technical teams and Zaelab development teams to solve emerging platform or integration challenges.
Act as a technical escalation point for architecture, integration, and performance-related issues.
Define solution architecture concepts and technical approaches during pre-sales efforts.
Conduct technical assessments, discovery workshops, and scoping engagements.
Assess existing or legacy commerce platforms to identify technical debt, performance limitations, refactoring opportunities, and modernization pathways.
Risk Management & Delivery Alignment:
Partner with Project Managers and delivery leads to identify project technical risks, evaluate alternative solutions, and implement mitigation strategies.
Ensure architectural decisions align with timelines, scope, and delivery constraints.
Effectively communicate architectural designs, technical constraints, design rationale, and implementation roadmaps to client teams and internal delivery teams.
Serve as a trusted advisor, aligning technical decisions with business goals and helping stakeholders make informed tradeoffs.

Familiarity with other modern digital commerce platforms including Shopify Plus, commercetools, Adobe Commerce (Magento), or Salesforce Commerce Cloud
Experience defining product data models, domain models, integration patterns, and composable solution architectures across multi-system ecosystems
Strong engineering background with Node.js, TypeScript, serverless functions, or microservices within cloud environments
Experience with cloud platforms (AWS, Azure, or Google Cloud), including API gateways, queues/streams, serverless compute, and containerized applications
Working knowledge of both relational and NoSQL data models, with experience designing data flows and transformations across systems such as ERP, PIM, OMS, CMS, and payment platforms
Experience integrating modern commerce solutions with ERP, PIM, OMS, payment gateways, middleware, and other enterprise applications
Familiarity with MACH, headless commerce, microservices, and cloud-native architectural best practices
Experience with modern web technologies and composable storefront frameworks such as React, Next.js, Vue.js, or similar
Experience working in IT consulting environments in client-facing roles, collaborating with both technical and business stakeholders
Strong written and verbal communication skills, able to articulate complex architectural concepts clearly and effectively
Experience working with distributed teams and tools such as Git, GitHub/GitLab, Jenkins, Jira, and related DevOps practices
Experience with Agile or hybrid iterative delivery methodologies
Bachelor's degree in Computer Science or a related technical field
Unlimited Vacation/PTO

• Fully remote and distributed teams
• Paid Parental Leave
• Ongoing training and education opportunities
• Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement. At Zaelab, we’re committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive.

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