Patron Services Associate

CUPE 2950 Hourly - Front of House Attendant
Patron Services Attendant
FOH & TIX Support Chan Centre for the Performing Arts
20.18 - $20.18 CAD Hourly
Posting End Date
Note: Applications will be accepted until 11:59 PM on the Posting End Date.

At UBC we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research innovation and learning for all faculty staff and students. Our commitment to employment equity helps achieve inclusion and fairness brings rich diversity to UBC as a workplace and creates the necessary conditions for a rewarding career.

Patron Services at the Chan Centre for the Performing Arts provides exceptional guest service. The Patron Services Attendant has a variety of duties serving three venues including the 1400 seat Chan Shun Concert Hall the 275 seat Telus Studio Theatre and the 160 seat Royal Bank Cinema. This role is the public face of the venue welcoming patrons and delivering a premium level of customer service while ensuring that health and safety policies and standards are upheld. The Patron Services Attendant maintains a wide range of knowledge of Chan Centre ticket and front of house related amenities and supports patrons by coordinating a range of services including welcoming patrons ticket-taking wayfinding ushering coat checking and extended customer purchases such as bartending pre-ordering and play a vital role supporting the Patron Services team.

This is a part-time on-call hourly position.

Scheduled hours are flexible and vary by month based on event activity.

Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours) with one shift falling on a weekend (Friday Saturday Sunday). Shift start times can be in the morning afternoon or evening. Able to work morning and afternoon shifts the last two weeks of May and November.
Reports to the Manager Patron Services.
Provides a premium level of customer service to patrons before during and after events.
Welcome patrons to the venue and ensures their safety before during and immediately after the event.

Addressing patron accessibility questions and needs.

Maintain venue appearance and presentation both before the house opens for patrons and at the conclusion of the event.

Ushering patrons to their seats.

Assists with the lobby set-up and dismantling of events that occur in the lobby and lounge.

Serving patrons at the bar pre-show and intermission; Works collaboratively with other Patron Services team members as well as colleagues in other departments to resolve patron inquiries and concerns.

Provides exemplary guest service in accordance with Chan Centre policies and standards.

Errors could have serious impact on relations with users and patrons and negatively affect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in dissatisfied patrons and/or safety issues. Supervision Received
Reports to the Patron Services Coordinator and Patron Services Captain/Bar Captain
Supervision Given
High school graduation. A minimum two years experience in the performing arts or a related field.
- Willingness to respect diverse perspectives including perspectives in conflict with ones own - Demonstrates a commitment to enhancing ones own awareness knowledge and skills related to equity diversity and inclusion

Excellent customer service background working in a Theatre or Concert Hall.
Ability to exercise tact diplomacy and discretion in dealing with patrons.
Serving It Right responsible beverage service certificate would be an asset.
Level 1 First-Aid certification would be an asset.