Customer Care and Inventory Representative

At Johnson Controls we are dedicated to protecting people and the environment. We care about healthy people healthy places and a healthy planet. Be part of a team that builds sustainable building solutions! Competitive Starting Pay
Paid Extensive Training with Best-in-Industry Resources
Referral Bonuses
Medical/Dental/Vision insurance
Life Insurance
Short-Term and Long-Term Disability
Competitive Retirement Saving Plans
Employee Assistance Program
Check us Out: A Day in the Life of Building JCIs Future

As a Truck Based Service Manager you will be responsible for Service customer account leadership including Labor and Material growth and execution of the Service business for the teams customer base. Manages customer relationship development and satisfaction. Sets and supervises goals for customer account gross margin delivery and profitability including Planned Services Agreements and Labor & Materials (L&M) work. Leads the execution efforts of assigned Service business.
Ensures consistency of delivery systems through supervision and audits of Technicians Customer Service Agent and Assistants in the delivery of quality service to customers.
Responsible for service response to warranty-related customer issues.
Manages the assigned customer relationships and drives issue resolution.
Manages team budget and overhead accounts as assigned.
Coordinates with Branch Sales Installation Manager and Solutions to drive overall customer account profitability.
Maintains accurate staffing levels for the team through labor forecasting planning and management.
Approves time sheets for direct reports and performs all other necessary management tasks related to bookings Accounts Payables and Account Receivable.
Responsible for safety performance and program compliance.
Accountable for procuring and maintaining fleet and tools inventory.
Recruits hires and retains Technicians Customer Service Agent and Assistants. Works with direct reports and Team Technical Leads to build effective development plans and tracks training performance. Prepares and delivers clear performance expectations and performance reviews for direct reports.
Continually networks within the industry.

Diploma in electronic or mechanical systems or equivalent plus seven years of experience in the HVAC and/or building controls systems.
Must have the ability to interact effectively with employees and customers in difficult situations.
Ability to simultaneously handle a large and diverse number of projects tasks and issues with tact cooperation and persistence.
Experience and/or basic project accounting or costing principles is desired.
Able to positively represent Johnson Controls and connect with others at varying technical levels.
Able to use service management software and financial accounting systems.
Demonstrated proficiency in MS office products and basic Windows environment.

Bachelors degree in a technical subject area preferred.

HIRING SALARY RANGE: $CAD Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data. For details please visit the About Us tab on the Johnson Controls Careers site.