Customer Service Supervisor (part-time)

The Customer Experience Leader (CEL) is a member of the Stores Leadership Team and is responsible for leading and executing work that contributes to the Stores operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Stores sales plans and long-term desired outcome of profitability and this role youll:

Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigos mission while incorporating both physical and online channels to meet the customer needs

Be responsible for the opening and closing of the store the daily store operations customer experience maintaining visual standards and achieving or exceeding sales plans

Support the planning prioritization and execution of the work you and the team are doing

Be responsible for the facilities maintenance health and safety and loss prevention of the store on the shift you are leading

Live and inspire Indigos High Performance Characteristics and lead a Story Telling culture

Practice and role model Feedback and Coaching - The Indigo Way

Participate in talent calibration and contribute to talent management and acquisition activities to support Indigos goal to build strong teams and attract and develop the best talent

Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion

Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

1-2 years of experience in a customer service merchandising or operations role

• Demonstrated commitment to creating an exceptional employee and customer experience
• Performance orientated
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
• Ability to prioritize plan and execute while being agile
• Ability to lift medium to large items up to 40 pounds while using appropriate equipment and safety techniques
• Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays

At Indigo we are committed to our communities our customers and each other; We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We welcome all applicants and encourage applications from individuals who identify as Black Indigenous a person of colour LGBTQ2 and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Remote Work :

Part-time