Spa Director
$10k per yearAccorHotel
The Spa Director at Chateau Lake Louise is responsible for leading all aspects of the spas daily operations while upholding Fairmonts standards of luxury wellness and service excellence. This role ensures the delivery of exceptional guest experiences through effective team leadership financial management and strategic partnerships within the spa and wellness industry.
Contract Type: Permanent
Oversee all aspects of spa operations including strategic planning budgeting and performance management.
Develop and implement ongoing training programs to enhance technical skills product knowledge and service delivery.
Build and maintain relationships with industry partners to grow business opportunities.
Monitor financial performance control expenses and manage payroll budgeting and monthly reporting.
Oversee recruitment training performance management and professional development for the team.
Monitor payroll scheduling and labor costs to ensure optimal efficiency and alignment with business volumes.
Collaborate with Sales Marketing and Public Relations to develop promotions partnerships and special events.
Stay informed of spa and wellness trends to ensure offerings remain relevant and competitive.
Meet with group meeting planners to show spa facility and programs.
Promote and sell customized spa programs to conference groups.
Tour prospective spa clients.
Maintain thorough knowledge of competitors including location product offering pricing and promotions including sales techniques.
Perform other related duties as required to support the success of the spa and hotel.
Minimum 3 years of spa management experience preferably within a luxury hotel or resort environment.
Bachelors Degree in Business Administration an asset.
Proven leadership team development and performance management skills.
Strong financial acumen with experience in budgeting payroll and scheduling.
In-depth knowledge of spa treatments products and wellness trends.
Proficiency in spa software (e.g. Book4Time) and Microsoft Office Suite.
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility Drugs and Gender Affirmation (Lifetime maximum of $10000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)
Visa Requirements: The hotel is unable to assist candidates in obtaining Canadian work authorization.
Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. Remote Work :
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