Customer Service Counselor

Counsellor, HART Hubs (Oxford)
Direct Service, Regulated - (OPSEU)
Full-Time, Contract (End date: Application Deadline: January 11, 2025 -

We believe that change is possible, for those who are concerned with their substance use and ready to explore options of support.
As a Counsellor within the Oxford Wellness Centre, you will support by providing high quality care that is respectful, trauma-informed, culturally appropriate and compassionate in nature. You will support individuals accessing services by developing and maintaining therapeutic relationships, providing addiction treatment planning, increasing client motivation, providing addiction counselling, both individual and group, to support in client wellness and improvement of their bio-psycho-social-spiritual health.
This position will be located at the Oxford Wellness Centre, and will provide support to other HART Hub sites within Oxford County. These programs provide care under the Terms & Conditions outlined by the Ministry of Health for Homelessness and Addiction Recovery Treatment (HART) Hub care providers.

Consider revitalizing your career and making a difference in your community by joining our team!

01per hour (Level 1 – Direct Service, Regulated)
# Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($37.26); Premiums of $2.00 will be applied for eligible Evening/Night and Weekend Shifts

rotating days, afternoons, evenings and weekends
Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
Recognize and respond effectively to an individual/group/community in crisis
Make an active effort to adapt services to clients’ social and cultural needs, and provide accessible options for communication where clients have varying needs
Assess client’s transportation needs upon intake and provide bus passes and other forms of travel assistance, while leveraging existing funding supports
Adhere to the quality assurance measures for the provincial standardized assessment tools
Provide clinical interpretation of assessment tools and utilize skillful motivational interviewing techniques for the purpose of informing the development of a client-centred treatment plan
Counselling and Treatment:
Actively increase client motivation by utilizing a Stages of Change paradigm and motivational interviewing
Apply a comprehensive range of evidence-informed counselling styles and techniques aimed at improving the client’s overall bio-psycho-social-spiritual health
Develop a formalized treatment plan including preliminary case management, goal setting, individual and/or group counselling, referrals, advocacy and education as appropriate in collaboration with the client to improve their social determinants of health
Demonstrate the knowledge and skill required to match clients with the most appropriate available services as determined through the screening, assessment, referral and treatment planning process
Participate in the facilitation of community treatment groups as needed and appropriate
Provide services in person, on the phone or another means of communication about addiction and mental health services and supports
Provide education to clients and concerned others regarding a variety of coping techniques and strategies
Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

Post- secondary education in a related field, such as BSW, psychology, or post-graduate diploma in addiction or equivalent (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
Current certification in First Aid & CPR or willingness to complete within the first 3 months of employment
ASSIST Training
Nonviolent Crisis Intervention Training
Knowledge of Psychosocial Rehabilitation
Knowledge of community resources
Applied Suicide Interventions Skills and Training
Knowledge of WHMIS, fire, health and safety procedures
Bilingual both official languages, preferred; Get your application in by – January 11, 2025
Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Legal Notifications:
For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
Artificial Intelligence is not currently employed in our recruitment processes