Services Management Coordinator

Permanent
Join Finning and lead a skilled team of technicians to deliver exceptional service. Opportunities to drive safety quality and productivity on the shop floor.
A collaborative environment focused on customer satisfaction and operational excellence.
As a Service Supervisor youll spend most of your time on the shop floor ensuring jobs are completed safely accurately and on time while mentoring your team and supporting continuous improvement.
This position offers a 14 x 14 work shift and competitive salary and benefits.
Flights accommodations food and transportation are provided on this shift from major centers in Western Canada.
L ead demonstrate and champion a healthy and safe work environment ensuring that all safety standards policies procedures and compliance requirements are communicated implemented and followed.
Lead and participate in daily review and update meetings as well as scheduled pre-job mid-job and post-job reviews
Ensure compliance with NSC with proper inspections to trucks track/identify required repairs and maintenance of the truck ensure technicians are managing hours of service compliance and ensuring proper load securement and all supporting documentation
Ensure post-job review meetings are conducted and final inspections are complete
On floor inspections include the controls identified on JHAs are being used the JHA is being updated along with the job progression and new risks are correct to the job progression and have the required controls identified
Ensure that employees maintain the appropriate safety training required for their position

responsible for the day-to-day leadership of staff including recruitment and selection orientation coaching and mentoring employee engagement performance feedback and supporting growth and development opportunities.
Conduct performance conversations and provide regular feedback to technicians

Quality - service right the first time
Spends a minimum of 80% of time on the shop floor to ensure the agreed upon scope of work with the customer is accurately followed while identifying key milestones where communication points (internal/external) need to happen.
Ensuring that tooling parts and technical issues are dealt with promptly so it doesnt impact out customer service commitment
Ensures quality daily time and service reports and cross over reports and field to shop transfers
Repair process management
Review inspection findings vs. scope of work/complaint that moves from shop to floor to the associated customer facing position with the required technical information to inform the customer

Quantity manage productivity
Ensure technicians and apprentices are aware of which bays/jobs they own for the day or shift and what if any critical issues are
Manage and measure technician productivity
Manage and determine manpower availability allocate technicians as required and assign additional technicians if required
Conduct mid-job review and verify if the job is at 60% and communicate the job changes to technician
Provide insight and guidance by assigning work priorities to technicians where applicable by overseeing jobs for work quality and productivity

The desire to lead and manage people
Journeyperson Heavy Equipment Technician certification
As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.