TECHNICAL SUPPORT OFFICER H/F
$60.17k - $70.38k per yearFull-time
County of Brant
Initial placement Burford Administration Office
Post-secondary degree or diploma in Computer Science Technology or related field
- Working technical knowledge of current operating systems including Linux/Unix Windows and MacOS environments
- 1 year experience accepting managing and prioritizing helpdesk support requests
- Understanding of software installation procedures and basic troubleshooting techniques for common technical issues
- Strong communication skills with a demonstrated focus on customer service
- Experience with asset management and inventory processes
- An understanding of data analysis workflow analysis and requirements gathering
- Working knowledge of Microsoft business products including Exchange Active Directory Office Teams
- Ability to travel to various County of Brant facilities and offices as required
Assets:
Experience with bulk configuration and deployment of desktop/laptop computers
Conduct initial assessment of all incoming support requests and efficiently assign tickets to the appropriate team members for resolution
Respond to and resolve Level 1 support tickets including routine technical issues such as software installations password resets and basic troubleshooting of hardware and applications
Coordinate with procurement to forecast hardware needs and manage the lifecycle of IT assets from acquisition to disposal
Date of Posting: The County of Brant is committed to providing accommodations for persons with disabilities. Accessibility accommodations are available for all stages of the recruitment process. Personal information submitted is collected under the Municipal Freedom of Information and Protection of Privacy Act.
Vacancy posted more than 2 months ago
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