Full-Time Customer Service Sales Representative

We are currently looking for our next sales superstar to join our Spence family!
We have grown and evolved over the years with a unique approach to becoming an industry leader in cut quality and the customer experience. With unparalleled access to these diamonds, we truly are the best choice for our customers.
Our people are the centre stone of our business. Our mission is to deliver an exceptional customer experience in a fun and inclusive work environment while giving our people room to grow their careers and live the life they love.
Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
Team building events and activities
Continuous on the job training, support and mentorship
As a member of the sales team at Spence, you truly embody our culture and values by providing an exceptional client experience and have a passion for our products.
As a Diamond Consultant you lead our clients through the Spence sales experience and you’re a natural at building connections. You are willing to embrace a structured sales process and commit to consistently achieving your sales targets.
The more a customer knows about diamonds, the more likely they are to buy from us! Your job will be to make sure our customers know a lot about diamonds. We have fun at work and our customers have fun shopping with us!

Lead customers through the Spence sales experience
Conduct client presentations and solution proposals to clients
Complete weekly sales activities
Achieve and exceed monthly sales targets by providing expert knowledge and a world class client experience
Maintain client follow up, through phone and email
Remain up to date on product knowledge to ensure the best client experience for our customers
Assist in opening and closing store procedures
Perform other tasks as needed, including maintaining showroom cleanliness, merchandising, inventory counts, and other assigned duties
A proven track record with at least 2 years of experience as an effective sales professional in an inside or outside role (ie. real estate, cellular, automotive, investment services, office equipment, etc.)
You drive sales success through metrics analysis and targeted coaching
You are committed to working as a team to achieve store sales targets
You have excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone and email
You possess the ability to quickly gain positive rapport with clients in a public facing environment
You have excellent computer skills and are willing to learn a new system
As this is a Full-Time position, we do require availability to work weekdays, weekends, and evenings on a rotating schedule as we are open 7 days a week