Planning Data Analyst
SurveyMonkey
SurveyMonkey is the worlds most popular platform for surveys and forms built for businessloved by users. We combine powerful capabilities with intuitive design effectively serving every use case from customer experience to employee engagement market research to payment and registration forms. With built-in research expertise and AI-powered technology its like having a team of expert researchers at your fingertips.
Trusted by millionsfrom startups to Fortune 500 companiesSurveyMonkey helps teams gather insights and information that inspire better decisions create experiences people love and drive business growth. Data Analyst Customer Success will support our CS leadership team by ensuring we have access to key metrics and efficient forecasting processes in place to manage our business. We ground ourselves in data to shape critical business decisions and drive sustainable scalable growth. You will help us raise the bar by bringing your curiosity passion for customer success and sharp attention to detail to every project you work on.
Forecasting & Strategy: Lead forecast reporting for pipeline meetings and provide strategic analysis to CS leadership to inform operational planning.
Data-Driven Insights: Analyze complex data to diagnose issues telling a compelling story that drives strategic action and executive decision-making.
Tech Stack Management: Leverage Salesforce Gainsight and Gong to generate performance analytics against CS metrics.
Process Deployment: Collaborate with Finance Sales Ops and Systems to deploy and optimize Customer Success business processes.
Experience: 5 years in Customer Success Sales or Marketing Operations within a SaaS environment.
Strong command of CS metrics including Net/Gross Retention revenue bookings and product usage.
Technical Skills: Advanced skillset in Excel BI tools Salesforce and Gainsight; experience with AI data tools is a strong plus.
Curious Problem-Solver: Enjoys navigating complex data and large datasets to uncover solutions.
SurveyMonkey believes in-person collaboration is valuable for building relationships fostering community and enhancing our speed and execution in problem-solving and decision-making. As such you will be required to work from a SurveyMonkey office up to 1 day per week.
#Our teams work in a flexible hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.
Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving opening new hubs in Costa Rica and India crossing the threshold of 100 billion questions answered and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
We live our company valueslike championing inclusion and making it happenby embedding them into how we hire collaborate and grow. They help shape everything from our culture to our business decisions. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Senior IC
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