Operation Officer, Safety

Are you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers? As part of Wesgroup Equipment, a trusted name in the industry, Westerra Equipment has been selling, renting, and servicing equipment across British Columbia, while also providing safety training to ensure effective machinery operation. We offer a wide range of equipment for industries like warehousing, milling, construction, drilling, and environmental processing. You will also work closely with the local team to manage performance, advise and pitch-in to support high levels of customer experience and to generate profitable revenue growth in service, parts, rentals.
Manage all aspects of business operations which includes service, parts and rentals (plus operator training if required).
Develop highly engaged teams in each department through effective recruitment, training, scheduling, performance management and recognition activities.
Actively promote and instill customer focus throughout all departments and branches.
Excel the customer experience through high levels of adoption of the customer experience standards and proactive approach in all teams.
Proactively and enthusiastically engage customers in dialogue to understand needs, follow up on concerns and issues and to grow customer accounts in all areas of our business.
Understand and effectively manage the business financials throughout the year to maintain and obtain profitability in all departments.
Promote and maintain a safe working environment, complying with all health and safety policies, procedures, and legislation.
Talent Management Responsibilities:

In conjunction and consultation with the HR department, ensure all necessary training and education is kept current, updated, and improved.
In consultation with the HR department, is responsible for the preparation and implementation of staff performance reviews, staff development, objective setting, and succession planning.
Ability to meet and exceed customer expectations.
Ability to understand business financials and levers for improvement.
Ability to build relationships in person, via phone and alternate methods of communication.
Training, Education and Experience:

Previous experience and success in delivering results as a service manager and or operations/branch manager.
Post-secondary education in a relevant field.
Build trust – with customers and each other.
Be customer-focused – “wow” customers so they become raving fans.
Support community – care for our people, our community and our planet.
Working Conditions: The Operations Manager is based out of the Abbotsford office and works 40 hours on average per week Monday to Friday. Some travel to local branches and to the US may be required.
We will manage your data confidentially and will not use it for any other purpose.