Part-Time Evening Hotel Front Desk Agent

Crest Hotel in Prince Rupert

Prince Rupert Description The Crest Hotel in Prince Rupert, BC is currently accepting applications for a Front Desk Agent. We’re looking for individuals who love to make great first impressions, enjoy working with the public, can multitask effectively, and are able to prioritize responsibilities in a fast-paced, guest-focused environment. Duties include providing guest check-in and check-out services and managing reservations. Other responsibilities include handling guest inquiries and requests, processing payments, and maintaining accurate records using the property management system. This role is the primary point of contact for guests throughout their stay, so a welcoming, professional approach is very important. The qualities we value most: Kindness and optimism, curiosity and a love of learning, strong work ethic, empathy, self-awareness, and integrity. We want to see candidates with at least 2 to 5 years of experience in similar roles. You'll do well in this position if you enjoy helping others, are sincere and friendly in your interactions, take pride in doing your job, and are both courteous and genuinely caring in respect to our guests and your coworkers. Soft skills like communication and attention to detail are very important as you'll not only be the primary face of the Crest Hotel for guests, you'll also coordinate with other staff members, including housekeeping, maintenance, and management to ensure guest needs are met and resolve any issues as a team. This position is full-time with 40 hours of work per week and the shift schedule will include some days, evenings, weekends, and holidays. All candidates will need to be capable of standing for extended period of time and should be able to lift up to 30 lbs to assist with luggage and front desk operations. The wage for the Front Desk Agent is $22.17 per hour. If you’re ready to bring your energy and personality to the front desk of one of Prince Rupert’s landmark hotels, we’d love to meet you! You can apply by submitting a resume and application through the form on this page. Duties
Perform guest check-in and check-out efficiently and with a welcoming, professional approach.
Manage reservations including bookings, modifications, and cancellations using the property management system (Oracle Opera).
Respond to guest inquiries, requests, and concerns with attentiveness and follow-through.
Process payments accurately including cash, debit, credit, and direct billing.
Maintain accurate guest records, folios, and shift documentation.
Coordinate with housekeeping, maintenance, and management to fulfill guest needs and resolve issues.
Handle incoming calls, messages, and information requests for the hotel and its outlets.
Qualifications
Strong communication skills and a confident, guest-focused presence.
Attention to detail and accuracy in cash handling, data entry, and documentation.
Comfortable using computer systems and property management software (training provided on Oracle Opera).
Availability to work days, evenings, weekends, and holidays.
Ability to stand for extended periods. Ability to lift up to 30 lbs for luggage assistance and front desk operations.
Education
There are no education, including degrees, diplomas, certifications, or other formal education standards required to perform this role. We will provide some job training on hiring the successful candidate.
Benefits
Full-time & part-time shifts
Medical & dental benefits
Team-mates eager to see you succeed
Gain professional guest services experience
Union wages
Employee perks
Job ID: Careers-2463
Date Posted: 14 hours ago
Wage: $22.17 Hourly
Position Type Full Time
Hours 40 Hours per week
Remote Options: Office Only
Education Needed: None
Experience Needed: 2 Years
Location
Crest Hotel Prince Rupert
222 1 Avenue West, Prince Rupert, British Columbia, V8J 1A8, Canada