Business Development Representative - Service

About Arcana Windows & Doors For over 30 years, Arcana Windows & Doors has been a trusted supplier and installer of high-quality windows and doors across the west GTA (Golden Horseshoe), centered in Hamilton. Known for our commitment to customer satisfaction and supported by highly skilled installation crews, we’ve built a reputation for honesty, professionalism, and excellent service.
Traditionally focused on vinyl windows, patio doors, and steel/fiberglass entry systems, Arcana is now expanding into premium offerings — aluminum, wood, and wood-aluminum cladded windows, curtain wall systems, as well as high-end entry door systems. These products represent the top tier in design, material quality, and customization options, appealing to clients who value craftsmanship and are willing to invest in premium solutions.
The Role The Business Development Representative (BDR) will be at the forefront of this initiative. Depending on capacity and ambition, the BDR may also expand into managing the full sales cycle, from product presentation to quoting, or work closely with our Project Consultants to close deals.
While Hamilton remains our core market, the role will cover projects across Niagara Falls, Toronto, Guelph, and extend into premium cottage regions such as Muskoka and Collingwood, where demand for high-end products is strong (300km range).
Research and identify potential clients in target segments (designers, architects, contractors, builders).
Reach out to build and nurture long-term relationships to position Arcana as their trusted windows and doors supplier.
Maintain accurate records of outreach, pipeline activity, and relationship progress.
Collaborate closely with Project Consultants (PCs) to hand off qualified leads for product presentations, quoting, and closing.
Track and report on pipeline progress, revenue contribution, and client satisfaction.
Proven experience in business development, sales, or account management, ideally within construction, building materials, or related industries.
A strong existing network or connections with designers, architects, contractors, and builders is an asset.
Demonstrated success in prospecting, outreach, and relationship-building.
Ability to work independently while collaborating effectively with Project Consultants and other team members.
Knowledge of premium building products (windows, doors, cladding) is a plus.
Valid driver’s license, vehicle, and willingness to travel within Hamilton, and as far as Niagara, Toronto, Guelph, and occasionally Muskoka/Collingwood regions.
Competitive compensation structure with performance-driven incentives.
Supportive team environment with experienced Project Consultants and skilled installation crews.
Professional development opportunities as Arcana expands into premium product markets.
Why Join Arcana Windows & Doors For over 30 years, Arcana Windows & Doors has built a reputation across the west GTA for honesty, professionalism, and customer satisfaction. Our skilled installation crews and commitment to quality have made us a trusted name in residential and commercial projects alike.
Now, as we expand into premium product lines — aluminum, wood, and wood-aluminum cladded windows, along with high-end entry door systems — we are entering an exciting growth phase. As a Business Development Representative, you’ll not only help us build lasting relationships with designers, architects, contractors, and builders, but also have the opportunity to grow your career. For the right candidate, this role can evolve into full sales cycle responsibilities and even sales management, making Arcana a place where ambition and performance are rewarded.
If you’re an experienced business development professional who thrives on building relationships and opening new markets, we’d love to hear from you. Join Arcana Windows & Doors as we expand into premium product lines and help us shape the future of our business.