Field Service Technician (Technicien Service Clients) F/M

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Baxter Canada is seeking a Field Service Technician II. Reporting to the Service Operations Manager – Central Canada, will be Greater Toronto Area based, but expected to travel throughout the region, servicing customers in locations such as hospitals and long-term care facilities. The successful candidate will provide advanced technical service support, troubleshooting, major inspections, and complex repairs for all assigned products throughout the region and elsewhere as may be assigned.

This role will report into our Calgary Service Center located at 5917 3rd St, SE, Calgary, AB - T2H 1K3.

Explore a Day in the Life of a Field Service Technician and learn more about Field Service Careers here . For over 85 years, we have pioneered significant medical innovations that transform healthcare. Our Field Service Technician's are available for 24/7 delivery, removal, and service support for products in service centers and customer accounts.

Driving and delivery up to 60% of a regular work week on average, including overnight travel.
Service Hillrom & Baxter products. These include (Pre-Installation and Preventive Maintenance (PMs), Routine Maintenance (RM’s), troubleshooting and component replacement and minor cosmetic repairs.
Develop and maintain good relationships and provide excellent customer service with various levels of internal and external customers.
Demonstration to customer on how to use rental products.
Used handheld device and Baxter order management system to coordinate customer orders for shipping and delivery
Stay up to date and be proactive with safety, health, and quality in compliance with all company, governmental and customer regulations. Follow on-call rotation to provide 24/7 coverage. Demonstrated experience in providing excellent in-person and telephone customer service

Diploma or Degree from a Technical, Trade School, or a comparable combination of education and experience.
Valid passport & visa for training and meetings to the US
Basic understanding of Microsoft Office Suite, and ability to use Teams/Zoom for virtual meetings.
~ Experience or eagerness to learn and safely drive and operate a 5-ton truck about 20-24 feet in size.

The estimated salary range for this position is $66,560 - $99,840 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. This posting is for a current existing vacancy within our organization. As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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